Orbi WiFi 7 RBE973
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Updated the Orbi ap, registers devices as connected, devices not connected

McFi
Follower

Updated the Orbi ap, registers devices as connected, devices not connected

Opened the Orbi Ap on my phone on May 17, 2020.  

Instructed to update -- and it installed Nighthawk on my phone, which I do not have.

Have Orbi RBR50

 

Then it could not find the network or the internet.  

 

It cannot connect to my network -- although the ap thinks my phone is connected, and I am currently on the network using my computer.  

 

The other phone in the house cannot connect.

 

I connected "remotely", once, but now cannot connect at all.

I also have had to change my password, twice.

 

It does not detect my satellite -- but my computers think the satellite works just fine.

 

Have reset the phone, deleted and reuploaded the ap, deleted the nighthawk ap, tried to manage on-line.  Been trhough support topics.

 

Ideas?

Message 1 of 3
CrimpOn
Guru

Re: Updated the Orbi ap, registers devices as connected, devices not connected


@McFi wrote:

Ideas?


Delete any "apps" and manage the Orbi system using a web browser on the computer.  It's what I have done from day 1.

The "app" is pretty, and also pretty inadequate.  None of the Orbi advanced features can be accessed from the app.

 

Message 2 of 3
FURRYe38
Guru

Re: Updated the Orbi ap, registers devices as connected, devices not connected

Please post about this in the Circle app forum:
https://community.netgear.com/t5/Circle-Smart-Parental-Controls/bd-p/en-home-circle
Good Luck


@McFi wrote:

Opened the Orbi Ap on my phone on May 17, 2020.  

Instructed to update -- and it installed Nighthawk on my phone, which I do not have.

Have Orbi RBR50

 

Then it could not find the network or the internet.  

 

It cannot connect to my network -- although the ap thinks my phone is connected, and I am currently on the network using my computer.  

 

The other phone in the house cannot connect.

 

I connected "remotely", once, but now cannot connect at all.

I also have had to change my password, twice.

 

It does not detect my satellite -- but my computers think the satellite works just fine.

 

Have reset the phone, deleted and reuploaded the ap, deleted the nighthawk ap, tried to manage on-line.  Been trhough support topics.

 

Ideas?


 

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