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Forum Discussion
Web Connection Ok, but App says Can't Connect and Offline
I have an RBR 850, bought one year ago, and was working fine until last week. What is strange is that the orbi mobile app says it can't connect and it's offline but the web interfaces say all is goo...
I turned off Limit IP Address Tracking and Priviate W-Fi Address. It still goes periodlcally in into offline mode. Unfortunately, but this is the case.
Is Local Network enabled for the Orbi app on the mobile device?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
answering again since it doesn't appear my recent response was posted.
Yes, local network is turned on for the Orbi app
again, my modem is the ARRIS SURFboard SB8200 DOCSIS 3.1 Gigabit Cable Modem