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Forum Discussion

amweiss's avatar
amweiss
Tutor
Jul 15, 2022

Web Connection Ok, but App says Can't Connect and Offline

I have an RBR 850, bought one year ago, and was working fine until last week.  What is strange is that the orbi mobile app says it can't connect and it's offline but the web interfaces say all is goo...
amweiss's avatar
amweiss
Tutor
Jul 18, 2022

answering again since it doesn't appear my recent response was posted.

 

Yes, local network is turned on for the Orbi app

 

again, my modem is the ARRIS SURFboard SB8200 DOCSIS 3.1 Gigabit Cable Modem

FURRYe38's avatar
FURRYe38
Guru - Experienced User
Jul 18, 2022

Has Orbi app been updated? 

Current version I believe is v2.18.1.3 for Apple devices. 

  • amweiss's avatar
    amweiss
    Tutor
    Jul 18, 2022

    yes, running the most recent version 2.18.1.3 of the orbi app and the iphone has newest os version.