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Forum Discussion
Web Connection Ok, but App says Can't Connect and Offline
I have an RBR 850, bought one year ago, and was working fine until last week. What is strange is that the orbi mobile app says it can't connect and it's offline but the web interfaces say all is goo...
one more piece of info...I thought originally the problem was with my iPhone, but the problem shows up on all the other mobile devices connected to this router
amweiss wrote:
one more piece of info...I thought originally the problem was with my iPhone, but the problem shows up on all the other mobile devices connected to this router
(Just an observation......) It appears that the discussion has focused on
- iPhone network options (which comes up frequently on the forum) and
- The Orbi 'app' not connecting (which is also a frequent topic on the forum)
When the root problem might be "something else".
Can you please identify the "other mobile devices" that exhibit this behavior?
- Are they all Apple devices?
- Is it all devices connected with WiFi, or just phones/tablets?
(i.e. laptops, cameras, thermostats, smart plugs, etc. connected over WiFi remain OK?
We have about 40 things connected wirelessly, but the only items that lose connections are the iphones. We have mac deskiop computers, MacBook Airs and tablets and these don't lose connections.
amweiss wrote:
We have about 40 things connected wirelessly, but the only items that lose connections are the iphones. We have mac deskiop computers, MacBook Airs and tablets and these don't lose connections.
Sounds like the focus on iPhone is correct. Does the phenomenon persist when the Orbi app is not running? i.e. the iPhone loses WiFi connection and then spontaneously regains it, over and over?
yes, it happens whether the orbi is running or not...since my wife has an iphone that doesn't have the orbi app on it and it will connection for several minutes at a time.