iPhone app no longer able to connect to Router

[t3hWheez]

I’m not sure what happened but relatively recently, the Orbi and iPhone are no longer able to communicate together. The App never sees that I am connected to the routers WiFi.

I’ve reinstalled the app, rebooted the router, various other attempts to fix but I can’t figure out what is happening.

Someone please help!

[plemans · Accepted solution]

If you're using any of the private ip address/random mac features disable them. 

Any icloud private relay disable as well

[plemans]

What app version do you have? 

What firmware is on the router? 

What modem/gateway is the router connected to? 

Have you tried uninstalling/reinstalling the app?

[t3hWheez]

App version: 2.16.0.296

Firmware version: 4.6.5.8

This is a router/modem combo CBR750.

Yes, did this twice already and still unable to detect the router.

Internet is working fine and without issue, same with the satellite.  I am able to log in manually via 192.168.1.1.

[plemans]

I've seen a lot of posts lately with people not able to access it using  their app. I'd wait a bit and see if there's an app update

[plemans · Accepted solution]

If you're using any of the private ip address/random mac features disable them. 

Any icloud private relay disable as well

[t3hWheez]

I will attempt this when I get home, I know private MAC is disabled for the network but probably not iCloud relay.

[FURRYe38]

You can try this with the orbi app and see if this gets the app to connect. This is for the Nighthawk app however process would be same for Orbi app:

https://community.netgear.com/t5/Nighthawk-App/Nighthawk-app-not-connecting-but-Wi-Fi-works/m-p/2216...

I'm running my CBR750 online and will check this today as well. 

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@t3hWheez wrote:
I’m not sure what happened but relatively recently, the Orbi and iPhone are no longer able to communicate together. The App never sees that I am connected to the routers WiFi.

I’ve reinstalled the app, rebooted the router, various other attempts to fix but I can’t figure out what is happening.

Someone please help!

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[t3hWheez]

iCloud Private Relay is the cause. Thanks!