Orbi WiFi 7 RBE973
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ios app update 2.4.18.6 crashing on start up?

JC79
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ios app update 2.4.18.6 crashing on start up?

The Orbi app got an auto-update last night and it crashes on login.  I have an iphone xr and you get to the Face Id login and during that process the app dies.  The app on the ipad did not update and it works fine.  Anyone else having this issue and know of a fix?

TIA

Model: RBK53|Orbi AC3000 Tri-band WiFi System
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Christian_R
NETGEAR Employee Retired

Re: ios app update 2.4.18.6 crashing on start up?

Hi JC79, 

 

Welcome to the community! Would you try reinstalling the app to see if the issue persists. 

 

Thanks,

Christian 

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Christian_R
NETGEAR Employee Retired

Re: ios app update 2.4.18.6 crashing on start up?

Hi JC79, 

 

Welcome to the community! Would you try reinstalling the app to see if the issue persists. 

 

Thanks,

Christian 

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JC79
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Re: ios app update 2.4.18.6 crashing on start up?

UPDATE:  the app update must have had an anomaly.  I deleted the Orbi app then downloaded it again and installed.  All is well now.  So much for trusting automatic updates ;(

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