Reply

orbi remote access

vicko
Aspirant

orbi remote access

Hello, trying to enable remote access.

 

I open the app for orbi on my phone and go in to enable remote access. I click the slide and it says enabled, and then I watch as the slide goes back to off. Any ideas?

Model: RBR50| Orbi AC3000 Tri-band WiFi (Router Only), RBS50| Orbi AC3000 Tri-band WiFi (Satellite Only)
Message 1 of 18
FURRYe38
Guru

Re: orbi remote access

Can you enabled Remote Access with in the routers web page using a web browser on a PC? 

My Setup ISP SparkLight | Internet Cable 1000↓/50↑ CM2000 Modem | Wifi Router RBK752(v.5) | Switches NG GS105/8 and XS505M | 

Additional NG HW: C7800/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: R7000, R7800, R7960P, R8000, R8500, RAXE500, RAX50, XR450, EX7500/EX7700, GS308v3

Message 2 of 18
vicko
Aspirant

Re: orbi remote access

Yes I can and that works fine. It's just the app that is not working.
Message 3 of 18
FURRYe38
Guru

Re: orbi remote access

Try to disable it this time with the PC then try to enable it with the mobile app. 

Are you on the same network at home when doing this or at a remote location?

What mobile device are you using? 

Happening with any other devices? 

My Setup ISP SparkLight | Internet Cable 1000↓/50↑ CM2000 Modem | Wifi Router RBK752(v.5) | Switches NG GS105/8 and XS505M | 

Additional NG HW: C7800/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: R7000, R7800, R7960P, R8000, R8500, RAXE500, RAX50, XR450, EX7500/EX7700, GS308v3

Message 4 of 18
ekhalil
Master

Re: orbi remote access


@vicko wrote:

....... I click the slide and it says enabled, and then I watch as the slide goes back to off. Any ideas?


By any chance, is your Orbi set in AP mode? Remote management is not supported in AP Mode.

My Setup Internet Fiber ONT 250↓/250↑ISP Telenor | Wifi Router Orbi RBR850 + RBS850 + 2x RBS750, Wired/Wireless Backhaul / Orbi RBR50 + 6x RBS50 + RBS40V, Wired/Wireless Backhaul | Switches Netgear GS208Time Zone CET (Sweden)

Message 5 of 18
Chuck_M
Mentor

Re: orbi remote access

If you are on an android device, I recommend you:

 

  • Go to settings -> App data
  • clear the app cache and app data for the Orbi App
  • then Uninstall the app
  • Reboot the android
  • Reinstall the Orbi App
  • See if the app works on your wireless network (internally)
  • Turn off wireless on your phone
  • See if the app works remotely (through your phone data plan)  

If you are on android, there should be a similar thing you can do.

---------------
My Equipment: Cox Cable (350Mb/35Mb), Orbi AX6000 (RBR850, 3 x RBS850) (2xWired backhaul), NG GS116PP Gigabit Smart Switch, Synology DS1019+ NAS
Message 6 of 18
vicko
Aspirant

Re: orbi remote access

Try to disable it this time with the PC then try to enable it with the mobile app. 

Same issue

Are you on the same network at home when doing this or at a remote location?

at home, same network, the orbi.

What mobile device are you using? 

Google pixel 3. Used to work fine

Happening with any other devices? 

no

Message 7 of 18
vicko
Aspirant

Re: orbi remote access

Nope, in router mode

Message 8 of 18
grubbster
Aspirant

Re: orbi remote access

This happened with my Pixel 3 also.  It happened about the same time as the January security update.  Was working before and quit after the update.  That's probably what borked it.

Message 9 of 18
FURRYe38
Guru

Re: orbi remote access

I would check intn this Google Pixel 3 device. Sounds like it could be something related only to this device. I would contact Google for additional help and information. 


@vicko wrote:

Try to disable it this time with the PC then try to enable it with the mobile app. 

Same issue

Are you on the same network at home when doing this or at a remote location?

at home, same network, the orbi.

What mobile device are you using? 

Google pixel 3. Used to work fine

Happening with any other devices? 

no


 

My Setup ISP SparkLight | Internet Cable 1000↓/50↑ CM2000 Modem | Wifi Router RBK752(v.5) | Switches NG GS105/8 and XS505M | 

Additional NG HW: C7800/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: R7000, R7800, R7960P, R8000, R8500, RAXE500, RAX50, XR450, EX7500/EX7700, GS308v3

Message 10 of 18
ekhalil
Master

Re: orbi remote access


@grubbster wrote:

This happened with my Pixel 3 also.  It happened about the same time as the January security update.  Was working before and quit after the update.  That's probably what borked it.


Have you tested with another device?

My Setup Internet Fiber ONT 250↓/250↑ISP Telenor | Wifi Router Orbi RBR850 + RBS850 + 2x RBS750, Wired/Wireless Backhaul / Orbi RBR50 + 6x RBS50 + RBS40V, Wired/Wireless Backhaul | Switches Netgear GS208Time Zone CET (Sweden)

Message 11 of 18
grubbster
Aspirant

Re: orbi remote access

No, I don't have another device.  I do know if was working before the update and not after.  The Pixel is Google's flagship phone so it gets updates before any others.  My guess is something in the update broke the app.  More people will probably experience this as it comes out on other devices.

Message 12 of 18
FURRYe38
Guru

Re: orbi remote access

I would contact Google and let them know what your experiencing and also let them know it had been working before your device was updated. 


@grubbster wrote:

No, I don't have another device.  I do know if was working before the update and not after.  The Pixel is Google's flagship phone so it gets updates before any others.  My guess is something in the update broke the app.  More people will probably experience this as it comes out on other devices.


 

My Setup ISP SparkLight | Internet Cable 1000↓/50↑ CM2000 Modem | Wifi Router RBK752(v.5) | Switches NG GS105/8 and XS505M | 

Additional NG HW: C7800/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: R7000, R7800, R7960P, R8000, R8500, RAXE500, RAX50, XR450, EX7500/EX7700, GS308v3

Message 13 of 18
ekhalil
Master

Re: orbi remote access


@FURRYe38 wrote:

I would contact Google and let them know what your experiencing and also let them know it had been working before your device was updated. 


 


Device vendors usually do not accept any individual app issues, they will ask you to contact the app vendor.

My Setup Internet Fiber ONT 250↓/250↑ISP Telenor | Wifi Router Orbi RBR850 + RBS850 + 2x RBS750, Wired/Wireless Backhaul / Orbi RBR50 + 6x RBS50 + RBS40V, Wired/Wireless Backhaul | Switches Netgear GS208Time Zone CET (Sweden)

Message 14 of 18
ekhalil
Master

Re: orbi remote access


@grubbster wrote:

No, I don't have another device.  I do know if was working before the update and not after.  The Pixel is Google's flagship phone so it gets updates before any others.  My guess is something in the update broke the app.  More people will probably experience this as it comes out on other devices.


The "Remote Management" activation in the app goes through the Netgear cloud so you need to be connected and authenticated towards NG cloud to do any changes.

Do you see your router in the app's home menu as connected (with a green status)? Please see below:

IMG_1635.pngIMG_1636.png

My Setup Internet Fiber ONT 250↓/250↑ISP Telenor | Wifi Router Orbi RBR850 + RBS850 + 2x RBS750, Wired/Wireless Backhaul / Orbi RBR50 + 6x RBS50 + RBS40V, Wired/Wireless Backhaul | Switches Netgear GS208Time Zone CET (Sweden)

Message 15 of 18
FURRYe38
Guru

Re: orbi remote access

Yes, or contact the App Mfr. If the OS broke the app, then both app Mfr and Google need to correct it. 


@ekhalil wrote:

@FURRYe38 wrote:

I would contact Google and let them know what your experiencing and also let them know it had been working before your device was updated. 


 


Device vendors usually do not accept any individual app issues, they will ask you to contact the app vendor.


 

My Setup ISP SparkLight | Internet Cable 1000↓/50↑ CM2000 Modem | Wifi Router RBK752(v.5) | Switches NG GS105/8 and XS505M | 

Additional NG HW: C7800/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: R7000, R7800, R7960P, R8000, R8500, RAXE500, RAX50, XR450, EX7500/EX7700, GS308v3

Message 16 of 18
Sabbsol
Tutor

Re: orbi remote access

I have the same problem, enabled on Web interface, won't enable on Orbi app.

 

How do I access it remotely using the Web interface?

Model: RBR20|Orbi AC2200 Tri-band WiFi Router
Message 17 of 18
FURRYe38
Guru

Re: orbi remote access

Please post about this in the Orbi app forum:

https://community.netgear.com/t5/Orbi-App/bd-p/en-home-orbi-app

 


@Sabbsol wrote:

I have the same problem, enabled on Web interface, won't enable on Orbi app.

 

How do I access it remotely using the Web interface?


 

My Setup ISP SparkLight | Internet Cable 1000↓/50↑ CM2000 Modem | Wifi Router RBK752(v.5) | Switches NG GS105/8 and XS505M | 

Additional NG HW: C7800/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: R7000, R7800, R7960P, R8000, R8500, RAXE500, RAX50, XR450, EX7500/EX7700, GS308v3

Message 18 of 18
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