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Re: "Login denied" from orbi app, even after password reset

darkcody
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"Login denied" from orbi app, even after password reset

I've been unable to log in to the orbi app on a new phone, even after a password reset. After providing my credentials, the app briefly displays a "we don't recognize this device message" and then almost immediately displays a different screen reading "Login denied."

Steps I've tried to resolve on my own:
- password reset
- uninstall and reinstall the orbi app
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Christian_R
NETGEAR Employee Retired

Re: "Login denied" from orbi app, even after password reset

Hello darkcody, 

 

Just to confirm, are you able to log into the app and edit the primary phone number in the account settings?

 

Thanks,

Christian 

 

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