rbr20 unable to resume internet on a device

[Sidanne]

I turned off i.e. paused, two Devices using Remote Management tool on the Orbi App. I cannot resume these devices although both are connected to the Orbi.    The app refuses to slide across from pause to resume.   I have reset up the app, uninstalled and reinstalled the app without any success.     All I want to do is move the internet access for these two device off pause and onto resume.    Thanks everyone.   

[Christian_R]

Hi Sidanne, 

Please disconnect the two devices off the network and forgetting the network. Then reconnect the two devices to the network. 

Christian 

[deyyoung]

I have similar issues with the Orbi app, but the web interface works fine.  

It doesn't make sense why we need to disconnect at the device side; that defeats the purpose of the app interface.

[Christian_R]

Hi deyyoung, 

May you try reinstalling the Orbi app and rebooting your router. 

Christian