After doing the firmware update via the Insight app my Orbi pro stopped working

[Techdeskxy]

After doing the firmware update via the Insight app my Orbi pro stopped working. I have factory reset a couple of times but, still getting the same problem. The white light blinks for a while then it stays on. I can connect to the default WiFi but, unable to reach the router configuration page.

[plemans]

have you checked to see if the IP address for the router changed? I've see a firmware update cause a reset (or you reset) and it defaults to a different iP address if there's a conflict

[Techdeskxy]

After the reset I connected directly to the modem. And the modem is set with DHCP mode so the IP changes for the Orbi. Before I had these issues, I had the Orbi set on a static IP but I have since removed that.

[plemans]

It's the orbi in ap mode if the gateway is handling dhcp

[schumaku]

Correct. The issue is much deeper and somewhere in the way Insight is implemented on these Orbi Pro - all 80, 50, and 30 models are affected - once updated, and with Insight enabled.

[Techdeskxy]

Previously yes, it was in AP mode, but I have since done a factory reset. I gave one more chance. Last night, I set it up and left it with the pulsating white light. This morning it was a solid white light. I don't think there is anything else to do. It really too bad, the Orbi was working perfectly before doing the firmware update. I guess it's time to explore other options to purchase. 

[Techdeskxy]

I have not been able to reach the orbilogin.com or reach 192.168.1.1. In the modem it is showing another IP address but, I also have factory reset the Orbi. At the moment I am at a loss.

[Techdeskxy]

I had the same issue, where I could not reach the Orbi config page on orbilogin.com on a PC. I finally tried with Firefox and the default SSID and password after the factory reset. Disabling all the security features in Firefox,  got prompted to enter admin password. I was able to enter to do the config, even without the Orbi connected to the internet.

[plemans]

Might take a look at this post and message @DavidGo Seems like there was an issue and they've got a patch for it. 

https://community.netgear.com/t5/Orbi-Pro-WiFi-for-Small-Business/I-can-no-longer-log-into-SXK80-sys...

[DavidGo]

We have shared a patch firmware for this issue which has so far been successful. We are working on an official release which will include this fix, will share the ETA once I know more.

If anyone else runs into the issue and wishes to try the patch, please send me a DM.

Thanks

DavidGo