Orbi WiFi 7 RBE973
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Captive portal not working - SXR50

zappe
Aspirant

Captive portal not working - SXR50

 
Message 1 of 19
zappe
Aspirant

Re: Captive portal not working - SXR50

Can’t seem to edit my post. Also not possible to write in the Associated products box here via iPad. 

 

The captive portal doesn’t seem to work on my guest Wi-Fi. 
After I click on accept it just send me to the next page, but the pop up in iOS doesn’t say Done so I cannot move forward. 

Message 2 of 19
ErwinL
NETGEAR Moderator

Re: Captive portal not working - SXR50

Hello zappe,

 

And welcome to the NETGEAR Community! 🙂

 

Have you checked the procedures from the link below and see if you have missed any?

 

https://kb.netgear.com/000061245/How-do-I-set-up-Insight-Instant-Captive-Portal-service

 

Have a lovely day,
Logan
Netgear Team
 

Message 3 of 19
zappe
Aspirant

Re: Captive portal not working - SXR50

So I’m actually just want to set up a guest network, is there any way to do that with out the portal?

Message 4 of 19
nmhTester
NETGEAR Expert

Re: Captive portal not working - SXR50

SXK50 support 4 SSIDs.

 

3 can be enabled without Captive portal splash page.

The customer can create Guest WIi-Fi by using Wireless2 or Wireless3 SSID and enable client isolation.

 

The guest SSID, other than captive portal,  has the client isolation enabled by default.  

 

nmhTester_0-1680039248904.png

https://www.downloads.netgear.com/files/GDC/SXK50/WP_NETGEAR_OrbiPro_WiFi6Series.pdf

 

 

Message 5 of 19
zappe
Aspirant

Re: Captive portal not working - SXR50

Can I get the guest Wi-Fi without the captive portal?
Message 6 of 19
zappe
Aspirant

Re: Captive portal not working - SXR50

Bump
Message 7 of 19
schumaku
Guru

Re: Captive portal not working - SXR50


@zappe wrote:
Can I get the guest Wi-Fi without the captive portal?

...by connecting the client to the Guest SSID as suggested above for example? 

Message 8 of 19
zappe
Aspirant

Re: Captive portal not working - SXR50

And as you see in my first posts that doesn’t work.

Message 9 of 19
zappe
Aspirant

Re: Captive portal not working - SXR50

Any further help?
Message 10 of 19
BasuKhodanapur
Apprentice

Re: Captive portal not working - SXR50

Hello @zappe 

 

Could you please provide client details where you are seeing captive portal redirection issue.

and if you don't want to use captive portal, please create Guest ssid with network2 or network3 with vlan ID and enable client isolation and network isolation options, this configuration makes Guest ssid isolated from another network.

 

Please find the screenshot for reference 

BasuKhodanapur_0-1681716529366.png

 

 

Message 11 of 19
zappe
Aspirant

Re: Captive portal not working - SXR50

I’ve tried iPhone and iPad.

The problem is that I already use the other 3 available Wi-Fi networks for other purposes.
Message 12 of 19
BasuKhodanapur
Apprentice

Re: Captive portal not working - SXR50

Hi @zappe 

 

Understood, I have verified captive portal in couple of iPhones and its working for me.

Sorry to ask again can you please share below detail.

1. iPhone and iPad model and iOS version details.

2. SXR50 Firmware version &

3. Standalone Mode/Insight mode 

 

Thanks,

Basavaraj

 

 

Message 13 of 19
zappe
Aspirant

Re: Captive portal not working - SXR50

1. iPhone 13 and iPad Pro Gen5 both on 16.4.1
2. 4.3.0.140
3. It’s in AP mode if that what you mean?

See attached for how it look.
If I then press cancel and use without Internet it still works.
Message 14 of 19
zappe
Aspirant

Re: Captive portal not working - SXR50

Anything further I can do?
Message 15 of 19
BasuKhodanapur
Apprentice

Re: Captive portal not working - SXR50

Hi @zappe 

 

Even i was able to see this issue but resolved after these steps. 

This should be related to client behavior that it will restore cache of authenticate password. So even though you click "forget network", after you re-connect to the guest portal, the client will use the cache to directly bypass the login. So that after you connect to the guest portal and authenticated.

Please try these things, if still seeing issue do let us know.

 

Thanks,

Basavaraj

Message 16 of 19
zappe
Aspirant

Re: Captive portal not working - SXR50

Sorry, try what things?
Message 17 of 19
zappe
Aspirant

Re: Captive portal not working - SXR50

What things to try?
Message 18 of 19
BasuKhodanapur
Apprentice

Re: Captive portal not working - SXR50

Hello @zappe 

 

Let me check and update this case, The issue is only with latest ios version 16.4.1 or older version of iOS issue persists. Sorry for keep you waiting.

 

Thanks,

Basavaraj

Message 19 of 19
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