Has my SRR60 been Hacked???

[odbammb]

This moring Insight notified me my SRR60 was offline and not back online yet. I can log into it and internet performance is as expected. On further investigation on the Advanced Setup page, Internet Port section the IP address and I believe the IP Subnet Mask each had a Google Voice icon next to them... When I roll over the icons the IP Address icon says call 1 (311) 509-xxxx (xxxx=my actual IP address) using Google Voice. The IP Subnet icon says call 1 (255) 255-2540 using Google Voice.

At this point I pulled the power to the modem and router for a full power on reboot. All working normally and icons gone. Netgear Insight has reconnected.

Anyone have some insight? Was my Orbi hacked by one of these new exploits going around? Something else?

TY, I hope this gets some attention soon.

[plemans]

I guess I really don't know what you're experiencing. 

Next time, get a screen snip of the issue and what you're seeing. it might help a little more than your desciption (not trying to be insulting).

What gateway/modem is the Orbi connected to? 

One of the issues with an Insight managed system is actually the notifications of offline. Its not always a great thing. If you're in an area with unreliable power, ISP connection, or even the DNS system not functioning properly, it can cause a lot of false positives. 

I ran into an issue where my insight gave a notice of being offline and I spent to much time troubleshooting before I realized my 3 year old unplugged my dns server. Just using it as an example of many things can cause offline notices. 

[michaelkenward]

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@odbammb wrote:

Anyone have some insight? Was my Orbi hacked by one of these new exploits going around? Something else?

TY, I hope this gets some attention soon.

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The SRR60 is not one of your average Nighthawk WiFi Routers, the subject of this section.

If the messages you see have hit other people with the same hardware, then this isn't the place to compare notes.

While many problems are generic and can happily get help here, you might get more help, and find earlier questions and answers specific to your device, in the appropriate section for your hardware. That's probably here:

Orbi Pro - WiFi for Small Business - NETGEAR Communities

I will ask the Netgear moderator to move your message.

In the meantime you could visit the support pages:

Support | NETGEAR

Feed in your model number and check the documentation for your hardware. Look at the label on the device for the model number.

You may have done this already. I can't tell from your message.

I mention it because Netgear stopped supplying printed manuals and CD versions some years ago and people sometimes miss the downloads.