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Help please

BIG9MM
Apprentice

Help please

1. I would like to know how to get alerts on the INSIGHT app when a device joins my network? I have the BR500, Orbi Pro Gen 1. 

 

2. I have an Xfinity modem router and a BR500 with Orbi Pro and would like to get the INSIGHT CONTENT FILTERING to work. 

 

Note: The Xfinity modem router is not in bridge mode and the Orbi Pro in AP mode and I did the following set-up below. INSIGHT filtering is not working as I still see porn pages as it is not blocking them and all it set up to block.

 

Do I need to put the Xfinity modem router in bridge mode??? Who knows how to fix it?

Thank you!!

 

 

I did the steps below:

 

  1. Log in to the Insight Cloud Portal.
  2. If you have an Insight Premium account, skip to step 6. If you have an Insight Pro account, select Account Management > Content Filtering Services > Add Content Filtering Key.
  3. Enter the content filtering key you received from your distributor or reseller.
  4. Select Add.
  5. Select an organization.
  6. Select a location.
  7. Select Devices.
  8. Double click your Orbi Pro.
  9. Select Content Filtering.
  10. Select the Enable Content Filtering radio button.

An Allowed Categories window displays with a list of predefined categories.

  1. To move categories to the Blocked Categories list, select each box next to the category.

You can also search through the predefined categories by entering keywords in the search bar.

  1. After you are done selecting the categories, click the right facing arrow.

Your selected categories are now under the Blocked Categories list.

  1. To allow or block certain domains, select the + icon in the Allow list window or Blocklist window.
  2. Enter the URL you want allowed or blocked in the field.

For each domain you can pause or resume this action at any time.

  1. To enable Schedule Report, select the radio button.
  2. Select the frequency you would like to receive the report.
  3. To enable Increase Inspection Limit, select the radio button.
  4. Click Save.
Model: SRK60B06|Orbi Pro Tri-Band Business WiFi System
Message 1 of 7
BIG9MM
Apprentice

Re: Help please

I put the  Xfinity modem router in bridge mode and all is now working with the filtering

Message 2 of 7
schumaku
Guru

Re: Help please

Allow some remarks (even if i don't qualify lack of practical experience).

 

  • The Orbi Pro does support the new Insight Content Filtering - just like the Insight WAC and WAX do as plain AP - so I assume the Orbi Pro can handle it in both router and AP mode.
  • I can't see any option where we can select which Insight device(s) are activated for filtering. If multiple device in the data path have Content Filtering enabled, for example an Orbi Pro and a WAC5xx/WAX6xx on it's LAN, each DNS query will be checked multiple times. The performance geeks might complain about the added delay, and everybody will see a multiplied use rate on the Content Filter counter of 200k per day.
  • The BR500 does not support the new Insight Content Filtering, I guess you use the BR500 as the router, making a wired data path not passing the Orbi Pro not captured by the filter.
  • Completely lost on how making the Xfinity to a plain bridge alone should change the Content Filter behaviour.
  • Additional to the bridge mode: Have you reconfigured the Orbi Pro to router mode along with this config change? But now I don't know what/how the BR500 should work, because in my understanding, also Xfinity does only allow one router attached (except for business contracts).
  • For any testing, be aware the major OS have a local DNS cache, so quickly enable/disable some rules won't have an immediate effect - except you are going to drop the DNS cache on the test device.

@YeZ lot of oddities to clear up here!

Message 3 of 7
BIG9MM
Apprentice

Re: Help please

I had to do the same thing when I was playing around with OPENDNS.

https://support.opendns.com/hc/en-us/community/posts/360071800412-rb500-netgear
Message 4 of 7
BIG9MM
Apprentice

Re: Help please

Orbi Pro is in AP mode still . All is working great and I love the force safe search setting mode in the insight.
Message 5 of 7
schumaku
Guru

Re: Help please


@BIG9MM wrote:
Orbi Pro is in AP mode still . All is working great and I love the force safe search setting mode in the insight.

Great, so the BR500 is the only router active. Keep in mind that systems or switches wired direct to the BR500 LAN ports will bypass the Orbi Pro based Insight Content Filter. Said this: Netgear must bring the Insight Content Filter to the BR200/BR500, too. @YeZ 

 


@BIG9MM wrote:
I had to do the same thing when I was playing around with OPENDNS.https://support.opendns.com/hc/en-us/community/posts/360071800412-rb500-netgear

Reviewed that, thank you.

 

The obvious difference (leaving the additional NAT alone) is that typical CPE in router mode provide their own LAN IP with DHCP, while in bridge mode the ISP does provide it's own DNS IPs by DHCP (resp the PPPoE counterpart where applicable on two wire xDSL). For the case where you implemented OpenDNS on the BR500 (along with an updater on the network), the two resp. three OpenDNS DNS IPs must be used and configured on the BR500. If these don't reach the Open DNS infrastructure, well possible the ISP does capture plain text DNS queries on the router, and redirect these to it's own DNS. 

Message 6 of 7
BIG9MM
Apprentice

Re: Help please

I took the Orbi out of AP Mode in directly running it as a router and it seems to be more stable.I’m not sure if there’s a conflict between the BR500 IP address with the ORBI Pro. Filtering works still the same by setting it up as a router or putting it in AP mode. Xfinity modem is still in bridge mode as that is the only way to make the filtering work. If you’re interested to do some remote connection and check out my settings perhaps we can work something out just p.m. me. Thanks for all your help and information it’s great value to the community to have individuals like you.
Message 7 of 7
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