Internet is off and on with AX6000 Orbi Pro

[sayan210]

I've Fios internet, which is set up as an access point, Orbi Pro (AX6000) is the Wi-Fi router for whole business, the internet goes off pretty frequently, some pages don't load even I've internet. Most of the time it happens under load. Any suggestions on fixing it? TIA.

[sayan210]

I just installed my Orbi Pro AX6000, I have Fios internet, I also set the Orbi as an access point, no wifi internet is enabled on Fios router (G-3100). My internet frequently goes off, sometimes some webpages don’t load. Any potential solution? TIA

[ekhalil]

Please post this in the Orbi Pro community instead: https://community.netgear.com/t5/Orbi-Pro-WiFi-for-Small-Business/bd-p/en-business-pro-wifi

🙂

[DaneA]

@sayan210,

Welcome to the community! 🙂

Just to verify.  If you will connect a PC directly to the router, is the internet access just fine?  

What is the current firmware version of your SXR80?  

Regards,

DaneA

NETGEAR Community Team

[sayan210]

Hi, 

Yep, the if I connect directly the internet is okay, I've updated the FW to the latest (4.2.something). 

Thanks.

[DaneA]

@sayan210,

Was everything working fine before?  If yes, are there any changes made in the settings of the SXR80 that triggered the problem?

Is the wireless access to the internet intermittent for both 2.4GHz and 5GHz?  

Can you describe the location where the SXR80 is currently deployed?  Kindly access the article below and this might help:

What factors can affect my WiFi performance?

Regards,

DaneA

NETGEAR Community Team