Re: Netgear Orbi Pro SKX80 Alexa (Echo Show 5) Connection Issues


Netgear Orbi Pro SKX80 Alexa (Echo Show 5) Connection Issues



I recently purchased the Netgear Orbi Pro SKX80 for my home network and have configured it to have 4 SSIDs (two internal / admin networks with 2 separate security profiles, 1 IoT network and the guest network). The SSID I'm trying to connect to is the Wireless 3 "IoT" network in the orbi admin interface using the deault Iot VLAN Profile. It is configured to use WPA-PSK [TKIP] + WPA2-PSK [AES] since the Echo Show 5 and a lot of my other devices do not support newer security options. 


My Echo Show 5 device REFUSES to connect to the IoT network but can connnect without issue to the 2nd internal/admin network I have configured with WPA2-PSK [AES]. This is the only device that refuses to connect. I have an Echo Show 8 and an Echo Dot that connect to the IoT network without issue. Has anyone come across this? The error received on the device is "DHCP Error - Could not connect to internet". I have attempted to resolve this by suppling a DHCP reservation based on the device's MAC address and even configuring the device with a static IP by manually inputting the SSID on the Echo Show 5 and inputting the appropriate information.


Performing initial research "Fast Roaming" was disabled after manually being enabled as a troubleshooting step but that didn't help. I tried separating the SSIDs to 2.4GHz and 5GHz but that didn't help either. I have factory reset the device and that didn't help and as mentioned earlier I tried manually inputting the information for the network and providing a static IP and that hasn't helped.


Looking to see if anyone else has had this issue and has found a fix

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Re: Netgear Orbi Pro SKX80 Alexa (Echo Show 5) Connection Issues

Try resetting the Echo Show. Also change WPA-PSK [TKIP] + WPA2-PSK [AES] to WPA2-PSK [AES] only.

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