Orbi WiFi 7 RBE973
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No Internet via LAN

WayneU
Aspirant

No Internet via LAN

I own a NETGEAR Orbi Pro AC3000 Business Mesh WiFi System, 2-Pack, Wireless Access Point (SRK60) and cannot access the internet via ethernet hard-wired LAN. I have a multitude of wireless devices that can access the internet just fine via the Orbi. My desktop computer is a MAC Pro running High Sierra 10.13.6, and I also have a MacBook Pro running the same person of High Sierra. These computers can connect to the internet using WiFi, but if WiFi is turned off, then there is no internet available via LAN.

 

Devices that are hardwired to the LAN are able to communicate with each other (for example, one can access shared disks across the LAN, or can print to the LAN printer). But I am totally at a loss as to why I suddenly cannot simply use my LAN without WiFi to connect to the internet through the Orbi Pro.

 

My LAN card does not have any hard-coded DNS, or Search Domains.  TCP/IP IPv4 is configured with a fixed manual address using DHCP.

The Orbi Satellite has nothing connected to any of its Ethernet ports.  The Router firmware version is V2.2.1.210.

 

I welcome any suggestions.

 
 
Model: Orbi Pro Tri-band WiFi System (SRK60) AC3000
Message 1 of 8

Accepted Solutions
WayneU
Aspirant

Re: No Internet via LAN

Because I was spending far too much time on this problem, I fixed it, but in an unconventional way.  I remembered taht I had an older ASUS router, and I set it up as a DHCP server.  I then turned off the ASUS WiFi radios, and connected all of my LAN lines to the ASUS router.

 

Next, I reconfigured the Netgear Orbi Router to be a plain and simple WiFi access point that is plugged into the ASUS router.  I now can do everything I need to do over the LAN.  And I have very good WiFi via the Orbi.  Thank you RaghuHR for your help.  I sincerely appreciate that you were willing to go the extra mile with me to figure things out.  But I now consider the problem fixed.

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Model: Orbi Pro Tri-band WiFi System (SRK60) AC3000
Message 7 of 8

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RaghuHR
NETGEAR Expert

Re: No Internet via LAN

@WayneU apologize for the late reply. I sent you PM. Please check and respond.

 

Thanks,

Raghu

Message 2 of 8
WayneU
Aspirant

Re: No Internet via LAN

 

Thank you for your private message.  Please look again at ALL of the screenshots that I sent you.  I believe that I tried exactly what you are suggesting, and the results were no different.

Model: Orbi High-Performance AC3000 Tri-Band WiFi System (RBK50),Orbi Pro Tri-band WiFi System (SRK60) AC3000
Message 3 of 8
RaghuHR
NETGEAR Expert

Re: No Internet via LAN

Yes I checked all those but as I mentioned I do not see you have tried DHCP option. Please check the screen here that I've attached.

Observe the routerand DNS server IP address should be your Orbi router IP address. I see this is missing from your screen shot.

 

Thanks,

RaghuMAC NW settings.jpg

Message 4 of 8
WayneU
Aspirant

Re: No Internet via LAN

Thank you for your reply, RaghuHR.  I could have sworn that I sent you one with DHCP and everything filled in.  But I am on the road right now, and won't be back to my home network for a couple of days.  I will gladly try your suggestion, and I will let you know the results.  Thanks again,

    --Wayne

 

Message 5 of 8
WayneU
Aspirant

Re: No Internet via LAN

Hi Raghu,

 

  I sincerely appreciate your screenshot, but apparently your screenshot is from a very different version of Mac OSX than I am running.  I am running High Sierra, and I simply do not have the same options as the ones that you are showing.  First, my router has an IP address of 192.168.1.1.  When I go to Preferences->Network and select the LAN card that I want to configure, I can select DHCP for Configuring IPv4, but I do not have the option of setting the Router address if DHCP is selected.  When I select the "Advanced..." button, I can type in a DNS Server, and since my Router address is 192.168.1.1, that is what I type in for DNS.  But I seem to get a very weird IP address from the DHCP that does not start out with 192.168...  Here is a screenshot of what I get when I select DHCP:

 

DHCP.jpg

Next, I tried using DHCP with a manual address in an attempt to force a 192.168.1.xx address, but I still do not have the option of setting the Router address under High Sierra.

DHCP with Manual.png

Neither of the two options shown to you allow for internet access via LAN.

 

 

 

 

 

 

 

 

 

Model: Orbi Pro Tri-band WiFi System (SRK60) AC3000
Message 6 of 8
WayneU
Aspirant

Re: No Internet via LAN

Because I was spending far too much time on this problem, I fixed it, but in an unconventional way.  I remembered taht I had an older ASUS router, and I set it up as a DHCP server.  I then turned off the ASUS WiFi radios, and connected all of my LAN lines to the ASUS router.

 

Next, I reconfigured the Netgear Orbi Router to be a plain and simple WiFi access point that is plugged into the ASUS router.  I now can do everything I need to do over the LAN.  And I have very good WiFi via the Orbi.  Thank you RaghuHR for your help.  I sincerely appreciate that you were willing to go the extra mile with me to figure things out.  But I now consider the problem fixed.

Model: Orbi Pro Tri-band WiFi System (SRK60) AC3000
Message 7 of 8
RaghuHR
NETGEAR Expert

Re: No Internet via LAN

Hi @WayneU

 

Let me take this opportunity to thank you for choosing Orbi Pro. We are proud to welcome satisfied customer and look forward to many years of working together.

 

If you have any questions about our Orbi Pr, you can reach us here, and we will be happy to assist you.

Once again, thank you.

Have a nice day,

Raghu

Message 8 of 8
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