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Re: ORBI PRO SRR60 Satellites dropping connection

Soccerboyus
Aspirant

ORBI PRO SRR60 Satellites dropping connection

My routers firmware is at V2.6.0.108 connected the the Verizon Fios Network

Verizon Fios Modem\router connected into the ORBI SRR60 hard wired 

I have noticed that i have been dropping connections between the router and the Satelites very often.

I am on channel 1 for 2.4 ghz and channel 48 for 5ghz

How can i make sure that my wireless configuration are optimized

Message 1 of 9

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DaneA
NETGEAR Moderator

Re: ORBI PRO SRR60 Satellites dropping connection

@Soccerboyus,

 

A new Orbi Pro firmware was released which is v2.6.2.200.  I suggest you to try to update the firmware of your SRR60 and SRS60 then observe if the same problem will occur.

 

You can download Orbi Pro firmware v2.6.2.200 here.  

 

 

Regards,

 

DaneA

NETGEAR Community Team

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Message 5 of 9

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DaneA
NETGEAR Moderator

Re: ORBI PRO SRR60 Satellites dropping connection

@Soccerboyus,

 

Welcome to the community?

 

Just to verify, are both SRR60 and SRS60 on firmware v2.6.0.108?

 

How far is the SRS60 from the SRR60? 

 

Kindly try to place the SRS60 and the SRR60 in the same room.  Does same problem occur? 

 

 

Regards,

 

DaneA

NETGEAR Community Team

Message 2 of 9
Soccerboyus
Aspirant

Re: ORBI PRO SRR60 Satellites dropping connection

SRR60 is on the same Floor as one Satellite SRS60

The other is in the basement  SRS60 in my office

All have the same ver of firmware installed

Message 3 of 9
DaneA
NETGEAR Moderator

Re: ORBI PRO SRR60 Satellites dropping connection

@Soccerboyus,

 

Thank you for your response. 🙂 

 

Let us try this. Kindly perform a factory reset on your Orbi Pro devices then reconfigure the settings from scratch.  Then, observe if the same problem will occur. 

 

If the same problem will occur, I suggest you to open a support ticket with NETGEAR Support here at anytime for further technical assistance. 

 

 

Regards,

 

DaneA

NETGEAR Community Team

Message 4 of 9
DaneA
NETGEAR Moderator

Re: ORBI PRO SRR60 Satellites dropping connection

@Soccerboyus,

 

A new Orbi Pro firmware was released which is v2.6.2.200.  I suggest you to try to update the firmware of your SRR60 and SRS60 then observe if the same problem will occur.

 

You can download Orbi Pro firmware v2.6.2.200 here.  

 

 

Regards,

 

DaneA

NETGEAR Community Team

Message 5 of 9
Soccerboyus
Aspirant

Re: ORBI PRO SRR60 Satellites dropping connection

Firmware has been upgraded ,I I will monitor but also I have noticed the the signal quality of the satellites is not the same the one that is in my basement office is status is Good , further away from router.
Satellite on same floor as Router is fair .
How can I increase my satellite signal?
Message 6 of 9
JohnD333
Apprentice

Re: ORBI PRO SRR60 Satellites dropping connection

Just for grins, try physically switching the satellites by moving them to the other’s current location. Each sat will keep its current name (sat-1, sat-2 etc) in the new location. It takes a few minutes for reboot and proper reporting of signal strength of devices and satellites.

After the swap, Is the “fair signal” location still only a “fair signal” even though it has a different satellite? If so, appliances or stucco walls on main level of home may create more interference than going between floors, even if going between floors is a greater distance. Not so sure a call to tech support will help, but (1) relocating the sat on the main level to a different location may, and if not, (2) adding another satellite on the main level should.

If as a result of the swap the fair “location” became good, and good “location” became fair, indicates that the satellite itself is the issue. A trouble ticket and call to tech support is in order.

Hood luck
Message 7 of 9
odbammb
Star

Re: ORBI PRO SRR60 Satellites dropping connection

I have only had the internet drops start since the 2.6.2.200 upgrade.

Model: SRK60B03|Orbi Pro Tri-Band Business WiFi System
Message 8 of 9
Soccerboyus
Aspirant

Re: ORBI PRO SRR60 Satellites dropping connection

So far so Good no further drops that I have noticed since upgrading to the latest firmware.

But I stil have an issue with the connection status.

I have not had the chance to swap  locations of the satelites  

Message 9 of 9
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