Orbi WiFi 7 RBE973

Re: Orbi Pro SRS 60 communication issues

namrevil71
Guide

Orbi Pro SRS 60 communication issues

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namrevil71
namrevil71 Aspirant Aspirant
‎2018-07-04 12:09 PM
Orbi DNS communication issues
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namrevil71
namrevil71 Aspirant Aspirant
‎2018-07-03 12:19 PM
Orbi Pro router not communicating with physical DNS server properly
Good morning,



I just installed an Orbi Pro router and satellite last week. We use a static ip from our provider and the router is the DHCP server. My primary DNS server is a physical windows server 2012 that is also the domain controller. I have the DNS ip's set to the server's ip as primary and the ISP's DNS addresses in the web console just as I had in the old router.The connection is up and running an no major issues on the surface with browsing, etc. The previous router I had was Linksys WRT 3200acm router. The issue I am having is that something in the default setup or an incorrect setup on my part is blocking PC's on our domain network from being able to update group policy and add new PC's to the assigned domain. I know its the router becuase the errors all started in evenvwr on the server shortly after I installed the router last Tuesday. The bottom line is when I do an ipconfig /all on one of the affected PC's or any PC's its showing the routers default ip of 192.168.1.1 as the DNS server instead of the ip address of my physical DNS server that I have assigned in the router config page just as on my old router. Nothing has changed on the server at all as far as settings. I have also called Netgear support. My ticket number is 40145053. I am waiting on a callback from a tech now as he is researching the issue but wanted to reach out here as well. It has to be something simple I am missing in the router config but I am at a loss.
Any suggestions or workaround would be greatly appreciated. I really dont want to have to move my DHCP server onto my Windows server unless its my only option
Thanks
Model: Orbi Pro Tri-band WiFi System (SRK60) AC3000
Message 1 of 8

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namrevil71
Guide

Re: Orbi Pro SRS 60 DNS communication issues

Please disregard. I ended up just disabling DHCP on the router and moving it my Windows server and the DNS issues are resolved.

 

Thanks

View solution in original post

Model: Orbi Pro Tri-band WiFi System (SRK60) AC3000
Message 8 of 8

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namrevil71
Guide

Re: Orbi Pro SRS 60 communication issues

Uggh...response from the level 2 support rep below.I hope he finds a workaround as I cant believe such a high end business router doesnt have such a basic setting that is on almost every lower end home router in existence.
Support response:

I did reproduce this in our lab and I experience similar result. The clients are not updating DNS settings from an internal DNS server.
Enterprise routers lets us specify the DNS server under the LAN settings/setup option but not on the Orbi Pro. I will check if this feature is supported.

Thank you for your patience and understanding.
Model: Orbi Pro Tri-band WiFi System (SRK60) AC3000
Message 2 of 8
namrevil71
Guide

Re: Orbi Pro SRS 60 communication issues

I received this response from another master forum user:

"Even though you set up different DNS IP addresses, DNS Relay proxy on NG routers is in effect thus all connected devices will get a 192.168.1.1 IP address for there DNS. There is no way to disable this DNS proxy on NG routers.
I see you may have a Orbi Pro, something that should be posted here:

https://community.netgear.com/t5/Orbi-Pro-WiFi-for-Small-Business/bd-p/en-business-orbi-pro

As the Pro differs in FW and software. Maybe the Pro version can support disabling of DNS Proxying. You'll need to ask there. "

Can this be confirmed or not as a limitation on the Orbi Pro as well as he as stated?If so it sounds like my best solution to the problem is to just set up DHCP on my Windows server and disable it on the router.From what i have read in other IT forums its best practice to have DNS and DHCP on the same server as your domain controller if you are using active directory which we are
Thanks
Model: Orbi Pro Tri-band WiFi System (SRK60) AC3000
Message 3 of 8
namrevil71
Guide

Re: Orbi Pro SRS 60 DNS communication issues

Anyone out there have any feedback on this? I am still waiting on Level 2 support to respond back to me as to whether or not thier engineers have a workaround before I make a plan to move my DHCP server off the router onto my Windows server.

 

Thanks again

Model: Orbi Pro Tri-band WiFi System (SRK60) AC3000
Message 4 of 8
DaneA
NETGEAR Employee Retired

Re: Orbi Pro SRS 60 communication issues

Hi @namrevil71,

 

I apologize for the inconvenience this has caused you.  I recently inquired your concern to the NETGEAR Support Team and got feedback that the Level 2 support handling your case have followed-up to the engineering team about your concern and waiting for response.  I will post here once I got an update from NETGEAR Support.

 

 

Regards,

 

Dane A

NETGEAR Community Team

Message 5 of 8
namrevil71
Guide

Re: Orbi Pro SRS 60 communication issues

Thanks Dane!

Model: Orbi Pro Tri-band WiFi System (SRK60) AC3000
Message 6 of 8
namrevil71
Guide

Re: Orbi Pro SRS 60 DNS communication issues

Hi Dane,

 

Anything yet? Its now been almost 2 weeks since Vince in Level 2 support escalated this issue to engineering for a solution or workaround. The last reponse I got from him was on 7/6.

 

Thanks again!

Model: Orbi Pro Tri-band WiFi System (SRK60) AC3000
Message 7 of 8
namrevil71
Guide

Re: Orbi Pro SRS 60 DNS communication issues

Please disregard. I ended up just disabling DHCP on the router and moving it my Windows server and the DNS issues are resolved.

 

Thanks

Model: Orbi Pro Tri-band WiFi System (SRK60) AC3000
Message 8 of 8
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