Orbi WiFi 7 RBE973
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Orbi Pro SXR80 Device is Disconnected status

YesYes6533
Aspirant

Orbi Pro SXR80 Device is Disconnected status

Orbi Pro Router SXR80 in the insight app shows Device is Disconnected status. But wifie is working fine. In the insight cloub portal also it shows Needs Attension. I could not save any new changes.

How to fix the issue?

Message 1 of 4
plemans
Guru

Re: Orbi Pro SXR80 Device is Disconnected status

What modem/gateway is the router connected to?

Message 2 of 4
YesYes6533
Aspirant

Re: Orbi Pro SXR80 Device is Disconnected status

Orbi Router is connected to AT&T Cable modem

Message 3 of 4
plemans
Guru

Re: Orbi Pro SXR80 Device is Disconnected status

What att cable modem? many of them are combo devices and running a double nat can cause insight (and the gui) to think its offline when it isn't. 

Message 4 of 4
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