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Orbi app cannot connect to Orbi router
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Orbi app cannot connect to Orbi router
Model SRR60
IOS version: 14.3
App version: 2.7.6.3
Router firmware version: 2.6.0.108
My ORBI app cannot connect to my ORBI router. As suggested in other threads, I have deleted any nighthawk/netgear apps. I have given local network access to the app. I have even reinstalled the router. Just tired and out of options. Any recommendation will be helpful.
a) I have uninstalled and installed orbi app.
b) I have tried 3 IOS devices, all give the same problem.
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Re: Orbi app cannot connect to Orbi router
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Re: Orbi app cannot connect to Orbi router
Netgear folks, we really need help here. It is very painful to see to be not bable to use $400 hardware.
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Re: Orbi app cannot connect to Orbi router
I have the same issue. I have done all the recommended steps and nothing works. I have even deleted and reinstalled the app. Nothing works. The problem started when I updated the Firmware to V2.6.0.108. I can however access the router through the web with no problem.
Model SRR60
IOS version: 14.3
App version: 2.7.6.3
Router firmware version: 2.6.0.108
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Re: Orbi app cannot connect to Orbi router
Andriod 11
App version: 2.8.0.1.1395
SRR60 FW V2.6.0.108
Same problem here. No contact with the router via the app even though access via web works. Started after I installd router firmware version 2.8.0.108. This seems to be happening to a lot of users, so a quick resolution from Netgear would be nice.
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Re: Orbi app cannot connect to Orbi router
Firmware: 2.6.0.108
IOS:14.3
Same issue here with this update. Lost connection to the Orbi app. Have viewed all forums for a fix and tried them.
I gave up, I resorted to going back to the previous firmware to have the app function. My satellite is still on the new firmware but the router has been downgrade back to 2.5.5.100
I cringe and hesitate every time a new firmware comes out, it’s not normal when you pay for an expensive hardware to have to worry about this.
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Re: Orbi app cannot connect to Orbi router
I think it is because they want to force us to pay for Insight now. Why else no communication and that this happen as soon as we all upgraded to 2.6.0.108.
So anyone who doesn't believe it is time to step on tech companies, needs their head examined.
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Re: Orbi app cannot connect to Orbi router
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Re: Orbi app cannot connect to Orbi router
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Re: Orbi app cannot connect to Orbi router
It's of little comfort but at least i'm not the only one with this problem. Spent hours trying to sort this out but have come to the conclusion its an App issue - come on Netgear - Need this sorted.
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Re: Orbi app cannot connect to Orbi router
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Re: Orbi app cannot connect to Orbi router
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Re: Orbi app cannot connect to Orbi router
@bamacab wrote:
I read that their solution is the orbi app will no longer work starting with this update.
Sources, references, links? If none: Fake news...
@bamacab wrote:
As I said they are forcing everyone to a paid Insight ...
Again: Sources, references, links? If none: Fake news...
@bamacab wrote:
... paid Insight which is a horrible app itself.
It's a little difficult to compare Insight and Orbi App, because both are made for very different purposes. To make things even more complicated when using Insight in a mixed environment, the classic Orbi Pro does lack of core features required to be integrated with an Insight environment, and Insight lacks of almost all Orbi App features.
Even if your suspicion should be intended, I can't see how the Insight App should replace the Orbi App for Orbi Pro management.
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Re: Orbi app cannot connect to Orbi router
Then I went back into the Orbi app and it finally worked:)
Good luck!
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Re: Orbi app cannot connect to Orbi router
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Re: Orbi app cannot connect to Orbi router
2021-02-01 11:35 AM
Re: Orbi Pro SRR60 admin page return 500 internal server error
@cecltd,
Did you set a static IP Address on your SRR60? If yes, are you able to get replies when you ping it via command prompt?
If you are able to get replies from the static IP Address of your SRR60, try the steps below:
1. Disconnect the SRR60 from the network.
2. Connect a PC directly to it. Assign a static IP Address to the PC that is within the IP address range of the static IP Address set on the SRR60. For example: if you SRR60 has a static IP Address of 192.168.9.1, then set a static IP Address of 192.168.9.2 to your PC.
3. Try to access the web-GUI of your SRR60. You may also try to ping the static IP Address of your SRR60 again to verify.
But my firmware is V2.5.1.106 already, should I upgrade to V2.6.0.108?
You can upgrade the firmware to v2.6.0.108. Kindly read its release notes and you can also download it here.
Be reminded that with the release of Orbi Pro Firmware v2.6.0.108, the Orbi app can NO longer be used with Orbi Pro devices like the SRR60 & SRS60. This is NOT an issue and NOT a bug.
Orbi App is compatible to be used with Orbi Home Devices. For Orbi Pro devices, it is advisable to use the NETGEAR Insight app for management.
Regards,
DaneA
NETGEAR Community Team