- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
SRR60 Random Factory Reset
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hi,
I've had an Orbi Pro for a couple of years now, and for the first time this week, the router decided to factory reset itself.
I am on fw V2.5.1.106 and auto-update was active, but the release date of this firmware was back i February.
While going through the setup wizard, when setting the admin password, I tried to use my previous one. The strange thing is that it complained about a special character in the password and rejected it.
Now (I'm not proud of this) i've been using this password since I first setup the Orbi.
Anyone know:
1. What caused the factory reset
2. Why the password rule suddenly changed?
Thanks!
SD
Solved! Go to Solution.
Accepted Solutions
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
See the attached screenshot where you can take a config backup. You can upload the backup config file onto google drive and share me link via PM. We will check if any configuration is causing factory reset. BTW - Did you upgraded to 2.5.2.104?
All Replies
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: SRR60 Random Factory Reset
hi @Someone42
Could you please share your Orbi Pro configuration? We need to check if any specific configuration is causing the factory reset.
Please let me know how many satellites you have ? and all are running the latest firmware?
Regarding the password complexity. Please refer the release notes of firmware release 2.4.0.114.
https://kb.netgear.com/000061259/SRR60-SRS60-Firmware-Version-2-4-0-114
Thanks,
Raghu
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: SRR60 Random Factory Reset
Thanks for your reply,
1. Are you asking for the "NETGEAR_SRR60.cfg" file generated by Advanced/Administration/Support/Save Debug Log function?
2. That would explain that part. I'm assuming passwords were grand-fathered until I had to set a new one.
I only have one satellite and both the router (SRR60) and satellite (SRS60) are running firmware V2.5.1.106.
Regards,
SD
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
See the attached screenshot where you can take a config backup. You can upload the backup config file onto google drive and share me link via PM. We will check if any configuration is causing factory reset. BTW - Did you upgraded to 2.5.2.104?
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: SRR60 Random Factory Reset
Sorry for the late reply, but I had to reboot the router because it was unresponsive. It never booted again so I had to replace it.
Thanks for the help but you can close this thread.