Orbi WiFi 7 RBE973

SRR60 random reboots

HerbCSO
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SRR60 random reboots

So this is weird! I had a previous post on this topic, but that post is now gone. It simply disappeared. I have emails relating to it, but the post is inaccessible. Hmm...

 

Anyway, I've been having random reboots lately (over the last 3 days, and it's been getting worse, see screenshot from my internal monitoring below - every vertical red line is a reboot). In my now-inacessible post @plemans kindly suggested that one of the things I could try would be to install the recent hotfix version 2.7.1.108, which I did. Initially I thought it might have fixed the issue. It seemed to be stable and the web UI even felt a little bit snappier than before. But no, it just crashed again. 😕

 

Does anybody here have other suggestions of what to try?firefox_B0VnnHDKvF.png

 

Message 1 of 8

Accepted Solutions
plemans
Guru

Re: SRR60 random reboots

The only other thing I'd try would be to downgrade to a firmware version prior to the one with issues and do the factory reset and reinstall. 

If that still has issue, try swapping the SRR's power supply with one of the satellites. Maybe its having power supply issues. 

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Message 5 of 8

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plemans
Guru

Re: SRR60 random reboots

did you try a factory reset? 

Message 2 of 8
HerbCSO
Star

Re: SRR60 random reboots

Hello again! ;] Yes, I did, just now. Waiting to see the results of that one.

 

Sorry I had to start a new thread, no idea what happened to the old one.

Message 3 of 8
HerbCSO
Star

Re: SRR60 random reboots

Ah, well, there we go, another reboot post-factory reset... 😕 

Message 4 of 8
plemans
Guru

Re: SRR60 random reboots

The only other thing I'd try would be to downgrade to a firmware version prior to the one with issues and do the factory reset and reinstall. 

If that still has issue, try swapping the SRR's power supply with one of the satellites. Maybe its having power supply issues. 

Message 5 of 8
HerbCSO
Star

Re: SRR60 random reboots

Regarding the firmware version, I've been on V2.7.0.122 since Oct 26 and the problems only started recently, so I don't think that is really the issue. Also I'd have to go back to V2.6.2.200 which is a bit old for my taste at this point, so I don't think I'll be doing that. However your idea about the power supply is a good one, so I think I'll try that, thanks!

Message 6 of 8
HerbCSO
Star

Re: SRR60 random reboots

So just to close this out, turns out the power supply was indeed the issue. I swapped it with the satellite and haven't had any more issues since then. Have an RMA on the way to get a new one.

Thanks so much for your help!
Message 7 of 8
plemans
Guru

Re: SRR60 random reboots

Glad to see if was a simple issue!

Message 8 of 8
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