Orbi WiFi 7 RBE973
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Re: SXK30 crashes - Orbi Pro WiFi 6 Dual-Band AX1800

Raptorial
Aspirant

SXK30 crashes - Orbi Pro WiFi 6 Dual-Band AX1800

Hi,

 

I have issues with two very similair setups:

 

Business:

1* SXK30 connected to modem in bridge mode (4 SSIDs enabled + guest network)

2* SXS30 sattelite with ethernet backhaul

3* Netgear Switch (different models, max 10 ports)

3* Synology NAS only used for storage

Some devices have static IPs

Firmware: V3.2.33.110

 

Home:

1* SXK30 connected to modem in bridge mode (1 SSID enabled)

2* SXS30 sattelite with ethernet backhaul

1* Synology NAS only used for Plex and downloads

All devices have static IPs

Firmware: V3.2.33.110

 

At home the SXK30 crashes often when the Synology starts downloading torrents, even when limited to 20 peers, 1 download maxed at 20mb/s. (This is why I mention them in the setup, there are no other factors the systems have in common).

 

In the office we have random moments where the SXK30 drops out briefly about once a day and completely crashes twice a week, haven't been able to pin point a specific moment, seems random.

 

Both at home and in the office the old WNDR3700 and WNDR3700v4 were able to manage everything just fine. Had Google Wifi at home for a brief moment, also without any issues. When changing to the new Orbi's both locations started having issues. The shop replaced one of the sets, but no result.

 

Any thoughts?

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RaghuHR
NETGEAR Expert

Re: SXK30 crashes - Orbi Pro WiFi 6 Dual-Band AX1800

Hi @Raptorial 

 

We have fixed the random reboot issues on the latest firmware. https://kb.netgear.com/000064557/SXR30-SXS30-Firmware-Version-4-0-0-114

 

Please install this FW and provide your feedback.

 

Thanks,

Raghu

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Message 2 of 4

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RaghuHR
NETGEAR Expert

Re: SXK30 crashes - Orbi Pro WiFi 6 Dual-Band AX1800

Hi @Raptorial 

 

We have fixed the random reboot issues on the latest firmware. https://kb.netgear.com/000064557/SXR30-SXS30-Firmware-Version-4-0-0-114

 

Please install this FW and provide your feedback.

 

Thanks,

Raghu

Message 2 of 4
Raptorial
Aspirant

Re: SXK30 crashes - Orbi Pro WiFi 6 Dual-Band AX1800

Hi,

 

I just updated now. But it isn't a reboot, I need to manually unplug the router when this happens. But will check if this fixes the issues.

Message 3 of 4
Raptorial
Aspirant

Re: SXK30 crashes - Orbi Pro WiFi 6 Dual-Band AX1800

Since the update it seems like it has been resolved on both locations.
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