Surf Air case study – Orbi Pro
You can't get any more high tech than Surf Air.
The Santa Monica, California – based company, which describes itself as a "travel club" offers an "all-you-can-fly" service on state-of-the-art aircraft for a monthly fee under $2,000.
For the past four and a half years, its' members have flown from airports up and down the U.S. west coast to eleven destinations in both California and Nevada and the company recently expanded destinations to include Texas and Europe. All of this has been accomplished through technology based on a mobile application that allows members to book flights, arrange schedules and manage their itineraries from any device they desire. The company, which has been growing significantly, prides itself on saving its mostly entrepreneurs and business members valuable time – a commodity that does not come cheap.
Its service is all very high tech and works very well. So you can imagine the frustration of the company's information systems manager, Charlie Nuttall, when, back at the office, his network isn't up to speed. “In the we’re not just a travel company, but a technology company,” Nuttall said. But that wasn’t the case internally.
Nuttall's network wasn't befitting the kind of high tech operation that the company represented to both its customers and its employees. "We're a collaborative team and all of our business systems are in the cloud," Nuttall said. "It's really important for us to have access to our phone systems, our CRM, our booking system from any device anywhere in the office. Everything about member experience is about the cloud." Nuttall needed a network that was fast, reliable and accessible anywhere by any of his employees.
Sounds like a reasonable request, right? Unfortunately, that wasn't happening. Due to the company's internal setup multiple access points were needed to establish a strong internet signal. Unfortunately, the units did not work well together and the complications created by multiple network providers over multiple devices without a single network ID in the office caused dropped connections, poor network speed and sub-par call and data quality. If you were on a VoIP, for example, it would be common for the call to drop as you walked through the office and that’s not exactly the kind of member service Surf Air wants to provide.
"In the end, it just wasn't sustainable," Nuttall said. So he made a change. He replaced his network with Orbi Pro satellite and access devices from Netgear, and after a simple setup process using the Orbi Pro’s mobile app, Nuttall saw immediate results.
The system now allows him to create up to three WiFi Internet networks (SSID) with traffic separation to define three dedicated and completely isolated WiFi networks securely inside his company. His network is now fast and reliable. There are no more dropped connections. Even guests visiting his office have their own access when they need it – a sorely missed features from his old network. Using the mobile He’s also able to quickly check for device and access status regardless of his location using the system’s mobile app.
Today, the company's network is faster and more reliable which means better productivity and customer service. It's better WiFi...everywhere – which is what you would expect from a high tech company serving busy and demanding customers.
"Our members are happy," says Nuttall. And so is he.