Orbi WiFi 7 RBE973
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Re: iPhone and Android Orbi app won't detect my SXR80/SXS80's

rsun0525
Guide

iPhone and Android Orbi app won't detect my SXR80/SXS80's

I'm runing V3.2.0.108 firmware on router/satellites.

 

I was not able to get both my iPhone and Android devices runing the Orbi app to detect the Orbi Pro.

 

I had to find the IP address and just use my PC to web in and configure it.  

 

I was hoping after I configured it, the Orbi app would work.

 

Is this a known issue?

 

I'm running 1 router and 3 satellites, all connected through Ethernet backhaul.

 

All my devices connecting to it through Wi-Fi seem to be working well, so operational we're all good, I was just hoping to be able to use the mobile app instead of just always webbing in from my PC.

Message 1 of 6

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rsun0525
Guide

Re: iPhone and Android Orbi app won't detect my SXR80/SXS80's

Seems like the misunderstanding is my part, they said that the Orbi Pro can only be used with the Insight App, while only the Orbi can be used with the Orbi app.

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Message 6 of 6

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schumaku
Guru

Re: iPhone and Android Orbi app won't detect my SXR80/SXS80's

Several similar reports ref. the Orbi App vs.Orbi Pro 6 V3.2.0.108.

 

Is this Orbi Pro 6 system operating in AP mode?

Message 2 of 6
rsun0525
Guide

Re: iPhone and Android Orbi app won't detect my SXR80/SXS80's

Yes, this is in AP mode.

Message 3 of 6
schumaku
Guru

Re: iPhone and Android Orbi app won't detect my SXR80/SXS80's


@rsun0525 wrote:

Yes, this is in AP mode.


Kind of good news.

 

@RaghuHR any insight ref. the Orbi App connectivity issue?

Message 4 of 6
rsun0525
Guide

Re: iPhone and Android Orbi app won't detect my SXR80/SXS80's

When I was messing with the Orbi RBR850/RBS850, it seemed like I could only get the Orbi mobile app to work if my mobile device was connected directly to the router, if it had connected to a satellite, I would get the same error.  For the Orbi Pro SXR80, no matter what, router or satellite, same error for iOS, however, for Android, if I get my device on the router, the display seems to indicate it was going to work, but in the end it doesn't.  Just thought this was an interesting behavior.  I relate to to trying to use "orbilogin.com", when I'm not directly connected to the router.  This doesn't seem to work on my PC unless I plug directly into the router or using the SSID from the router, etc.

Message 5 of 6
rsun0525
Guide

Re: iPhone and Android Orbi app won't detect my SXR80/SXS80's

Seems like the misunderstanding is my part, they said that the Orbi Pro can only be used with the Insight App, while only the Orbi can be used with the Orbi app.

Message 6 of 6
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