Charge my credit card twice for same order and now hangs up and will not help me

[ss_ss]

why is netgear refusing to provide help?  They have charged my credit card twice for a single order.  I have called 3 times once the rep refused to help and twice I have been hung up on.  Have other had htis typ of fraugulet activity from Netgear?  How have you been able ot get customer service?  I will post this on Facebook and twitter as well in hopes Negear will be shamed into helping.

[Blanca_O]

Hi @ss_ss

Welcome to NETGEAR Community!

I have sent you a message. Please check your inbox.

Regards,
Blanca
Community Team

[plemans]

did you google supports number? If so, you probably got a scam/con site. netgear doesn't put their support # online. 

to contact support, you have to go to mynetgear at the top, register an account, and then register your device. 

[coachfarley]

I have just recently been double charged on my credit card as well.  I called into the "priority support" phone number and was initially told they started my refund, but never received any sort of confirmation number/email/etc.  Before we got to that point the rep hung up on me.  I called back in (waited on hold for another 15 minutes) and when the rep answered I gave her my name and case number then she hung up on me again.  This is "premium support"?  I need to speak with someone TODAY about this.  I just need to know that my refund has been provided.  I look forward to speaking with someone about this matter soon.  Thank you!  

[Blanca_O]

Hi @coachfarley

Please send me a private message with the support case number by clicking on this link. 

Regards,
Blanca
Community Team