Orbi Voice RBS-v40 doens't work with Tunein

[Mr_bwd]

Hey,

Since a few days my orbi voice doesnt support Tunein radio. I used it very often. Now it say '<any radio> on tunin live is not available right now'. The firmware i use on my orbi is V2.6.1.4. and the router has V2.5.2.4. Does anyone knows how to fix this problem? I miss the radio....

Or is it possible to get google assistance on it. That would be great.

[Jaihun · Accepted solution]

Amazingly, I upgraded my phone to iphone 12 this weekend, and TuneIn started working on the Orbi Voice. I had previously re-installed both the Orbi and Alexa apps, but this didn't help - and no idea, why upgrading the phone helped. There must be some bug in the apple software - maybe hard reset on the phone would help...

[Jaihun]

Hi, and thanks for raising this - I've been looking for a solution now for 2 weeks. Playing Tunein via Alexa app and phone speakers works fine, but as soon as audio is directed to Orbi Voice, it says that Tunein Live (=premium service) is not available. 

I'm on the same firmware level (RBS40V V2.6.1.4 / RBR50 V2.5.2.4) - and while there are several other radio apps in Alexa skills, only Tunein can be controlled via the app.

[Mr_bwd]

Yes and i loved the sound and to use the app with the system. This is a reason why I bought the rbs40v. I think I could better buy a satellite and a separate speaker...

[Jaihun · Accepted solution]

Amazingly, I upgraded my phone to iphone 12 this weekend, and TuneIn started working on the Orbi Voice. I had previously re-installed both the Orbi and Alexa apps, but this didn't help - and no idea, why upgrading the phone helped. There must be some bug in the apple software - maybe hard reset on the phone would help...

[Mr_bwd]

Thanks for your reply. I have an android phone. I just tried it again and it works. It look like they have updated the firmware of the tunein/ orbi. It works now and I am happy 😊 ☺

But I hope that it will be support google assistance