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touch controls not working

Just bought the orbi voice and the touch controls does not ilumminate and does not work i can only raise the volume with alexa. cant control anything.

Model: RBS40V|Orbi Voice Add-on WiFi Satellite and Smart Speaker
Message 1 of 12
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NETGEAR Moderator

Re: touch controls not working

Hi @RodrigoCF

 

Welcome to NETGEAR Community! 

 

Can you please let us know what troubleshooting you've tried?

Is the Internet working? 

Please check if you have the latest firmware installed. 

 

Regards, 
Blanca 
Community Team
 

 

 

Message 2 of 12
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NETGEAR Moderator

Re: touch controls not working

Hi @RodrigoCF

 

We’d greatly appreciate hearing your feedback letting us know if you need further assistance.

 

Regards, 
Blanca 
Community Team

Message 3 of 12
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Aspirant

Re: touch controls not working

Was there any solution to the touch controls on the Orbi Voice not working?  This one is doing the exact same thing.  It was first plugged in out of the box on Tuesday, so it's not a wear and tear issue!

Thanks!

Model: RBS40V|Orbi Voice Add-on WiFi Satellite and Smart Speaker
Message 4 of 12
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NETGEAR Moderator

Re: touch controls not working

Hi @DabH

 

I have sent you a message. Please check your inbox.

 

Regards,
Blanca
Community Team

Message 5 of 12
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Aspirant

Re: touch controls not working

I'm having this same problem with a RBS40V, the firmware version es 2.3.6.4, and is just impossible to change the volume or mute the microphone. 

Message 6 of 12
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NETGEAR Moderator

Re: touch controls not working

Hi, All, 

 

A new firmware was released for RBS40V 2.5.1.2 (Orbi Mode for Orbi). Kindly update the firmware. Here's the download link: 

 

https://kb.netgear.com/000061802/

 

Regards,
Blanca
Community Team

Message 7 of 12
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Aspirant

Re: touch controls not working

the problem remains.
Message 8 of 12
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Aspirant

Re: touch controls not working

The problem also remains for us after the firmware update.

Message 9 of 12
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Aspirant

Re: touch controls not working

My brand new orbi sattelite is connected to my orbi network fine but the touch controls don't work. This seems to have not been resolved since late last year. The sattelite is a week old. Any solutions yet. 

Model: RBS40V|Orbi Voice Add-on WiFi Satellite and Smart Speaker
Message 10 of 12
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Aspirant

Re: touch controls not working

Touch controls on top of satellite not working for me either after the firmware update. Interestingly they were working when i first turned the unit on but not after the update. Please advise solution to this. Thanks
Model: RBS40V|Orbi Voice Add-on WiFi Satellite and Smart Speaker
Message 11 of 12
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Aspirant

Raise volume

I cannot raise the volume on my Orbi
Message 12 of 12