×

Introducing the Orbi 970 Series Mesh System with WiFi 7(BE) technology. For more information visit the NETGEAR Press Room.

Orbi WiFi 7 RBE973
Reply

Re: touch controls not working

RodrigoCF
Follower

touch controls not working

Just bought the orbi voice and the touch controls does not ilumminate and does not work i can only raise the volume with alexa. cant control anything.

Model: RBS40V|Orbi Voice Add-on WiFi Satellite and Smart Speaker
Message 1 of 23
Blanca_O
NETGEAR Moderator

Re: touch controls not working

Hi @RodrigoCF

 

Welcome to NETGEAR Community! 

 

Can you please let us know what troubleshooting you've tried?

Is the Internet working? 

Please check if you have the latest firmware installed. 

 

Regards, 
Blanca 
Community Team
 

 

 

Message 2 of 23
Blanca_O
NETGEAR Moderator

Re: touch controls not working

Hi @RodrigoCF

 

We’d greatly appreciate hearing your feedback letting us know if you need further assistance.

 

Regards, 
Blanca 
Community Team

Message 3 of 23
DabH
Aspirant

Re: touch controls not working

Was there any solution to the touch controls on the Orbi Voice not working?  This one is doing the exact same thing.  It was first plugged in out of the box on Tuesday, so it's not a wear and tear issue!

Thanks!

Model: RBS40V|Orbi Voice Add-on WiFi Satellite and Smart Speaker
Message 4 of 23
Blanca_O
NETGEAR Moderator

Re: touch controls not working

Hi @DabH

 

I have sent you a message. Please check your inbox.

 

Regards,
Blanca
Community Team

Message 5 of 23
yesdalo
Guide

Re: touch controls not working

I'm having this same problem with a RBS40V, the firmware version es 2.3.6.4, and is just impossible to change the volume or mute the microphone. 

Message 6 of 23
Blanca_O
NETGEAR Moderator

Re: touch controls not working

Hi, All, 

 

A new firmware was released for RBS40V 2.5.1.2 (Orbi Mode for Orbi). Kindly update the firmware. Here's the download link: 

 

https://kb.netgear.com/000061802/

 

Regards,
Blanca
Community Team

Message 7 of 23
yesdalo
Guide

Re: touch controls not working

the problem remains.
Message 8 of 23
DabH
Aspirant

Re: touch controls not working

The problem also remains for us after the firmware update.

Message 9 of 23
bjborbi
Aspirant

Re: touch controls not working

My brand new orbi sattelite is connected to my orbi network fine but the touch controls don't work. This seems to have not been resolved since late last year. The sattelite is a week old. Any solutions yet. 

Model: RBS40V|Orbi Voice Add-on WiFi Satellite and Smart Speaker
Message 10 of 23
1Ghost1
Aspirant

Re: touch controls not working

Touch controls on top of satellite not working for me either after the firmware update. Interestingly they were working when i first turned the unit on but not after the update. Please advise solution to this. Thanks
Model: RBS40V|Orbi Voice Add-on WiFi Satellite and Smart Speaker
Message 11 of 23
Mousien
Initiate

Raise volume

I cannot raise the volume on my Orbi
Message 12 of 23
Bdoty47
Aspirant

Re: touch controls not working

I am having the same issue with my Orbi voice.  Top controls stop working and volume cannot be controlled by voice either.  Am on latest firmware and router, satellites and internet service are all working fine.

Model: RBS40V|Orbi Voice Add-on WiFi Satellite and Smart Speaker
Message 13 of 23
1Ghost1
Aspirant

Re: touch controls not working

I spent a lot of hours with netgear support at 3 levels but none of them could help and were not able to fix the issue. I think the wit time to speak to support all 3 was over an hour and then another couple of hours to troubleshoot the problem unsuccessfully. We even downgraded to A couple of previous firmware versions without any luck. I ended up returning and getting another brand mesh router.

My bet is some of these units have some conflict or fault with latest Firmware which makes the top buttons inoperable.
Model: RBS40V|Orbi Voice Add-on WiFi Satellite and Smart Speaker
Message 14 of 23
bjborbi
Aspirant

Re: touch controls not working

After much back and forth and continued troubleshooting with level 3 support I had to send in my unit for a replacement unit -- having to pay the shipping myself mind you. Hopefully the new unit will work but considering this ongoing thread of issues I am not optimistic. The initial unit did have a functioning volume bar on first power up but ever since it never worked. Even on factory reset, which makes me think these are alot of faulty hardwares. 

Model: RBS40V|Orbi Voice Add-on WiFi Satellite and Smart Speaker
Message 15 of 23
yesdalo
Guide

Re: touch controls not working

I just fixed the problem thanks to Mstrbig help:

 

Find out what IP address your Orbi Voice is on and login diretly to the Voice, with that ipaddress: ie 192.168.1.x/debug.htm

 

Then Upgrade Touch Board Firmware. That should work.

Message 16 of 23
DabH
Aspirant

Re: touch controls not working

Yesdalo - that's great!  I'd given up!

 

Where do I see that IP address?

Where do I login (any computer to the net???)?

 

THANK YOU!

B

Message 17 of 23
yesdalo
Guide

Re: touch controls not working

In the orbi app -> Network Map -> Obi Voice Satellite -> Details (in the bottom of the page says IP Address). 

 

You need to only be connected to the wireless network with a computer. Then login using your admin credentiales (IP/debug.htm)

 

 

Message 18 of 23
yesdalo
Guide

Re: touch controls not working

Here is an example

Message 19 of 23
DabH
Aspirant

Re: touch controls not working

So close... I got locked out - it wasn't taking the Netgear or the Orbi Admin credentials...

 

Message 20 of 23
yesdalo
Guide

Re: touch controls not working

I would suggest to reset everything to fabric and try again with admin credentials. It should work.
Message 21 of 23
Mstrbig
Master

Re: touch controls not working


@yesdalo wrote:

I just fixed the problem thanks to Mstrbig help:

 

Find out what IP address your Orbi Voice is on and login diretly to the Voice, with that ipaddress: ie 192.168.1.x/debug.htm

 

Then Upgrade Touch Board Firmware. That should work.


@yesdalo Thanks for the Kudos!

Message 22 of 23
amayw
Aspirant

Re: touch controls not working

Thank you for posting those instructions! It worked for me!
Message 23 of 23
Top Contributors
Discussion stats
  • 22 replies
  • 4315 views
  • 7 kudos
  • 10 in conversation
Announcements

Orbi WiFi 7