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touch controls not working
Just bought the orbi voice and the touch controls does not ilumminate and does not work i can only raise the volume with alexa. cant control anything.
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Re: touch controls not working
Hi @RodrigoCF
Welcome to NETGEAR Community!
Can you please let us know what troubleshooting you've tried?
Is the Internet working?
Please check if you have the latest firmware installed.
Regards,
Blanca
Community Team
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Re: touch controls not working
Hi @RodrigoCF
We’d greatly appreciate hearing your feedback letting us know if you need further assistance.
Regards,
Blanca
Community Team
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Re: touch controls not working
Was there any solution to the touch controls on the Orbi Voice not working? This one is doing the exact same thing. It was first plugged in out of the box on Tuesday, so it's not a wear and tear issue!
Thanks!
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Re: touch controls not working
I'm having this same problem with a RBS40V, the firmware version es 2.3.6.4, and is just impossible to change the volume or mute the microphone.
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Re: touch controls not working
Hi, All,
A new firmware was released for RBS40V 2.5.1.2 (Orbi Mode for Orbi). Kindly update the firmware. Here's the download link:
https://kb.netgear.com/000061802/
Regards,
Blanca
Community Team
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Re: touch controls not working
The problem also remains for us after the firmware update.
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Re: touch controls not working
My brand new orbi sattelite is connected to my orbi network fine but the touch controls don't work. This seems to have not been resolved since late last year. The sattelite is a week old. Any solutions yet.
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Re: touch controls not working
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Re: touch controls not working
I am having the same issue with my Orbi voice. Top controls stop working and volume cannot be controlled by voice either. Am on latest firmware and router, satellites and internet service are all working fine.
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Re: touch controls not working
My bet is some of these units have some conflict or fault with latest Firmware which makes the top buttons inoperable.
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Re: touch controls not working
After much back and forth and continued troubleshooting with level 3 support I had to send in my unit for a replacement unit -- having to pay the shipping myself mind you. Hopefully the new unit will work but considering this ongoing thread of issues I am not optimistic. The initial unit did have a functioning volume bar on first power up but ever since it never worked. Even on factory reset, which makes me think these are alot of faulty hardwares.
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Re: touch controls not working
I just fixed the problem thanks to Mstrbig help:
Find out what IP address your Orbi Voice is on and login diretly to the Voice, with that ipaddress: ie 192.168.1.x/debug.htm
Then Upgrade Touch Board Firmware. That should work.
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Re: touch controls not working
Yesdalo - that's great! I'd given up!
Where do I see that IP address?
Where do I login (any computer to the net???)?
THANK YOU!
B
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Re: touch controls not working
In the orbi app -> Network Map -> Obi Voice Satellite -> Details (in the bottom of the page says IP Address).
You need to only be connected to the wireless network with a computer. Then login using your admin credentiales (IP/debug.htm)
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Re: touch controls not working
So close... I got locked out - it wasn't taking the Netgear or the Orbi Admin credentials...
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Re: touch controls not working
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Re: touch controls not working
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