Orbi WiFi 7 RBE973
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Re: AX6000 Orbi RBK853 unstable quality and not good performance

SS_Italy
Aspirant

AX6000 Orbi RBK853 unstable quality and not good performance

hi guys,

 

i have a RBK853 — Orbi WiFi 6 System AX6000 system on my home.. a RBR + 2 Satellite.

The configuration is pretty easy,

RBR is configured as WIFI Mode, it is connected via Gigabit LAN to the main router as DHCP Client and the backhoul to the satellite is done with a dedicated switch with 1G connections.

 

I have some troubles on perfermance..

If i connect for example my Lenovo thinpad via Gigabit directly to the RBR i can navigate at full performance.. so it mean that my cabled LAN on house is fully working and performance.

If i try to connect on Wifi via 5,2Gh on the same room where RBR is configured.. i can see connection up to 245Mb for example.. and if i ping my default gw i can see packet from 1.8.. to 20ms to 100ms and 200ms.. so damn unstable and not performance..

 

64 bytes from 192.168.111.1: icmp_seq=162 ttl=64 time=2.55 ms
64 bytes from 192.168.111.1: icmp_seq=163 ttl=64 time=4.19 ms
64 bytes from 192.168.111.1: icmp_seq=164 ttl=64 time=2.57 ms
64 bytes from 192.168.111.1: icmp_seq=165 ttl=64 time=107 ms
64 bytes from 192.168.111.1: icmp_seq=166 ttl=64 time=202 ms
64 bytes from 192.168.111.1: icmp_seq=167 ttl=64 time=1.64 ms
64 bytes from 192.168.111.1: icmp_seq=168 ttl=64 time=2.78 ms
64 bytes from 192.168.111.1: icmp_seq=169 ttl=64 time=113 ms
64 bytes from 192.168.111.1: icmp_seq=170 ttl=64 time=2.09 ms
64 bytes from 192.168.111.1: icmp_seq=171 ttl=64 time=3.36 ms
64 bytes from 192.168.111.1: icmp_seq=172 ttl=64 time=972 ms
64 bytes from 192.168.111.1: icmp_seq=173 ttl=64 time=1024 ms
64 bytes from 192.168.111.1: icmp_seq=174 ttl=64 time=2.44 ms
64 bytes from 192.168.111.1: icmp_seq=175 ttl=64 time=2.19 ms
64 bytes from 192.168.111.1: icmp_seq=176 ttl=64 time=2.43 ms
64 bytes from 192.168.111.1: icmp_seq=177 ttl=64 time=788 ms
64 bytes from 192.168.111.1: icmp_seq=178 ttl=64 time=3.11 ms
64 bytes from 192.168.111.1: icmp_seq=179 ttl=64 time=398 ms
64 bytes from 192.168.111.1: icmp_seq=180 ttl=64 time=161 ms
64 bytes from 192.168.111.1: icmp_seq=181 ttl=64 time=133 ms
64 bytes from 192.168.111.1: icmp_seq=182 ttl=64 time=172 ms
64 bytes from 192.168.111.1: icmp_seq=183 ttl=64 time=3.24 ms
64 bytes from 192.168.111.1: icmp_seq=184 ttl=64 time=2.06 ms
64 bytes from 192.168.111.1: icmp_seq=185 ttl=64 time=136 ms
64 bytes from 192.168.111.1: icmp_seq=186 ttl=64 time=3.04 ms
64 bytes from 192.168.111.1: icmp_seq=187 ttl=64 time=4.88 ms
64 bytes from 192.168.111.1: icmp_seq=188 ttl=64 time=33.2 ms
64 bytes from 192.168.111.1: icmp_seq=189 ttl=64 time=2.47 ms
64 bytes from 192.168.111.1: icmp_seq=190 ttl=64 time=2.50 ms

 

Another strange situation is on Wifi 2,4.. my old mobile phone seems not able to connect to the RBR but only over the satellite..

It seems that RBR is not sending signal on 2,4.. how this is possibile

 

I have the latest firmware available 4.6.7.13 on all devices..

The device are pretty clean and i did a factory reset just after the firmware upgrade.. and configuration is pretty standard as is .

 

Anyone can suggest me what to check ?

 

BR

Simone

Message 1 of 17
FURRYe38
Guru

Re: AX6000 Orbi RBK853 unstable quality and not good performance

What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

What is the Mfr and model# of the ethernet switch in the configuration?

What CAT# cable are you using thru out the home? CAT6 is recommended. 

What is the size of your home? Sq Ft?
What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS📡 to begin with depending upon building materials when wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 📡

 

What channels are you using? Auto? Try Auto and 48 on 5Ghz. Or try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?

 

Set CTS to 2347 under Advanced Tab/Advanced Settings/Wireless Settings

Be sure any wifi adapter drivers are up to date. 

Windows 10 or 11 on this pc? 

Message 2 of 17
SS_Italy
Aspirant

Re: AX6000 Orbi RBK853 unstable quality and not good performance

What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

Italian provider EOLO, WIFI connection

 

What is the Mfr and model# of the ethernet switch in the configuration?

I use Mikrotik Routerboard 2011UiAS

 

What CAT# cable are you using thru out the home? CAT6 is recommended. 

All internal cabling are 5E.. Ethernet connection is stable and no packet drops.

 

What is the size of your home? Sq Ft?

300 mq on 3 differents levels


What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS📡 to begin with depending upon building materials when wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 📡

Router is on the top, on my office.

First satellite is on level 0 .. it is about 20 mt.. and the second satellite is on basement other 20 metres or something more.

 

 

What channels are you using? Auto? Try Auto and 48 on 5Ghz. Or try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.

6 for 2,4 and 48 for 5Gg

 

Any Wifi Neighbors near by? If so, how many?

I'm alonme in the dark.. just another dedicated wifi for s Nintendo Switch of my daughter.

 

Set CTS to 2347 under Advanced Tab/Advanced Settings/Wireless Settings

ok

 

Be sure any wifi adapter drivers are up to date. 

Windows 10 or 11 on this pc? 

Ubunto Linux.. driver are up to date.
 
 
Message 3 of 17
FURRYe38
Guru

Re: AX6000 Orbi RBK853 unstable quality and not good performance

Might try channel 1 and 40 as well.

 

Can you compare ping results with a different PC or laptop to compare results? 
I would also turn OFF the RBS's and then run a PING test with the PC around 2-3 meters away from the RBR. 

 

I would also bring the distances between the RBR and RBSs to say 10-15meters. 20meters maybe a bit too far. 

 

 

Message 4 of 17
SS_Italy
Aspirant

Re: AX6000 Orbi RBK853 unstable quality and not good performance

Might try channel 1 and 40 as well.

 

Can you compare ping results with a different PC or laptop to compare results? 

Same result with other pcs


I would also turn OFF the RBS's and then run a PING test with the PC around 2-3 meters away from the RBR. 

My pc is at 3 meters from the RBR 😞

 

I would also bring the distances between the RBR and RBSs to say 10-15meters. 20meters maybe a bit too far. 

I would not care so much about distances between RBR and RBS because i have the ethernet backhaul.. i have a bad opinion of it ?
Message 5 of 17
FURRYe38
Guru

Re: AX6000 Orbi RBK853 unstable quality and not good performance

ok distance should be ok then. 


Test ping results with out the RBS online for now. With some of the setting suggested...

 

Message 6 of 17
FURRYe38
Guru

Re: AX6000 Orbi RBK853 unstable quality and not good performance

Was his issue seen on prior version of FW? 

Message 7 of 17
SS_Italy
Aspirant

Re: AX6000 Orbi RBK853 unstable quality and not good performance

I have on RBR power on right now..

 

and it is fantastic.. i don't see any WIFI network on 2,4Gh on my mobile phone.

Connection from my laptop is still unstable and quite slow..

 

64 bytes from 192.168.111.1: icmp_seq=65 ttl=64 time=1.88 ms
64 bytes from 192.168.111.1: icmp_seq=66 ttl=64 time=2.36 ms
64 bytes from 192.168.111.1: icmp_seq=67 ttl=64 time=34.7 ms
64 bytes from 192.168.111.1: icmp_seq=68 ttl=64 time=1.95 ms
64 bytes from 192.168.111.1: icmp_seq=69 ttl=64 time=2.98 ms
64 bytes from 192.168.111.1: icmp_seq=70 ttl=64 time=2.22 ms
64 bytes from 192.168.111.1: icmp_seq=71 ttl=64 time=1.88 ms
64 bytes from 192.168.111.1: icmp_seq=72 ttl=64 time=2.07 ms
64 bytes from 192.168.111.1: icmp_seq=73 ttl=64 time=2.24 ms
64 bytes from 192.168.111.1: icmp_seq=74 ttl=64 time=5.55 ms
64 bytes from 192.168.111.1: icmp_seq=75 ttl=64 time=5.94 ms
64 bytes from 192.168.111.1: icmp_seq=76 ttl=64 time=120 ms
64 bytes from 192.168.111.1: icmp_seq=77 ttl=64 time=84.0 ms
64 bytes from 192.168.111.1: icmp_seq=78 ttl=64 time=116 ms
64 bytes from 192.168.111.1: icmp_seq=79 ttl=64 time=2.30 ms
64 bytes from 192.168.111.1: icmp_seq=80 ttl=64 time=178 ms
64 bytes from 192.168.111.1: icmp_seq=81 ttl=64 time=1.63 ms
64 bytes from 192.168.111.1: icmp_seq=82 ttl=64 time=46.4 ms
64 bytes from 192.168.111.1: icmp_seq=83 ttl=64 time=2.00 ms
64 bytes from 192.168.111.1: icmp_seq=84 ttl=64 time=1.82 ms
64 bytes from 192.168.111.1: icmp_seq=85 ttl=64 time=2.41 ms
64 bytes from 192.168.111.1: icmp_seq=86 ttl=64 time=1.58 ms
64 bytes from 192.168.111.1: icmp_seq=87 ttl=64 time=136 ms
64 bytes from 192.168.111.1: icmp_seq=88 ttl=64 time=2.81 ms
64 bytes from 192.168.111.1: icmp_seq=89 ttl=64 time=3.61 ms

Message 8 of 17
FURRYe38
Guru

Re: AX6000 Orbi RBK853 unstable quality and not good performance

Are drivers up to date for these adapters?

Have you changed the CTS values to 2347? 

Is WMM enabled on the RBR? 

 

 

Message 9 of 17
SS_Italy
Aspirant

Re: AX6000 Orbi RBK853 unstable quality and not good performance

here the config.. all seems correct

Message 10 of 17
FURRYe38
Guru

Re: AX6000 Orbi RBK853 unstable quality and not good performance

What channels do you currently have set on the RBR? 

Message 11 of 17
SS_Italy
Aspirant

Re: AX6000 Orbi RBK853 unstable quality and not good performance

6 for 2,4 Mhz

48 for 5,2 Mhz 

Message 12 of 17
FURRYe38
Guru

Re: AX6000 Orbi RBK853 unstable quality and not good performance

How about Auto and 40 on 5Ghz? 

Message 13 of 17
SS_Italy
Aspirant

Re: AX6000 Orbi RBK853 unstable quality and not good performance

Here with AUTO and 40

 

Mobile phone still no view the SSID on 2.4..

I don't see any CASCINA on 2,4.. it's really weird

Message 14 of 17
FURRYe38
Guru

Re: AX6000 Orbi RBK853 unstable quality and not good performance

So with the RBS turned OFF, lets factory reset the RBR. Press the reset button for 15 seconds then release. When you see the front LED pulsate WHITE, power off the RBR for 1 minute then back ON. Walk thru the setup wizard when you see the front LED pulsate WHITE. After the RBR is setup, check for SSID signals. 

Message 15 of 17
SS_Italy
Aspirant

Re: AX6000 Orbi RBK853 unstable quality and not good performance

I did.. but now good news..

RBR is the only one power one.. RBS are power down.

 

RBR seems to not power on the 2,4 AP 😞 at all.. i configured it on chaneel 11

 

ping is unstable and the quality is poor

64 bytes from 192.168.111.1: icmp_seq=82 ttl=64 time=11.6 ms
64 bytes from 192.168.111.1: icmp_seq=83 ttl=64 time=51.7 ms
64 bytes from 192.168.111.1: icmp_seq=84 ttl=64 time=2.77 ms
64 bytes from 192.168.111.1: icmp_seq=85 ttl=64 time=69.8 ms
64 bytes from 192.168.111.1: icmp_seq=86 ttl=64 time=172 ms
64 bytes from 192.168.111.1: icmp_seq=87 ttl=64 time=5.19 ms
64 bytes from 192.168.111.1: icmp_seq=88 ttl=64 time=2.18 ms
64 bytes from 192.168.111.1: icmp_seq=89 ttl=64 time=2.67 ms
64 bytes from 192.168.111.1: icmp_seq=90 ttl=64 time=1.66 ms
64 bytes from 192.168.111.1: icmp_seq=91 ttl=64 time=96.2 ms
64 bytes from 192.168.111.1: icmp_seq=92 ttl=64 time=64.4 ms
64 bytes from 192.168.111.1: icmp_seq=93 ttl=64 time=98.2 ms
64 bytes from 192.168.111.1: icmp_seq=94 ttl=64 time=134 ms
64 bytes from 192.168.111.1: icmp_seq=95 ttl=64 time=4.76 ms
64 bytes from 192.168.111.1: icmp_seq=96 ttl=64 time=4.49 ms
64 bytes from 192.168.111.1: icmp_seq=97 ttl=64 time=37.1 ms
64 bytes from 192.168.111.1: icmp_seq=98 ttl=64 time=69.8 ms
64 bytes from 192.168.111.1: icmp_seq=99 ttl=64 time=103 ms
64 bytes from 192.168.111.1: icmp_seq=100 ttl=64 time=71.9 ms
64 bytes from 192.168.111.1: icmp_seq=101 ttl=64 time=169 ms
64 bytes from 192.168.111.1: icmp_seq=102 ttl=64 time=2.95 ms
64 bytes from 192.168.111.1: icmp_seq=103 ttl=64 time=2.24 ms
64 bytes from 192.168.111.1: icmp_seq=104 ttl=64 time=9.23 ms
64 bytes from 192.168.111.1: icmp_seq=105 ttl=64 time=38.6 ms
64 bytes from 192.168.111.1: icmp_seq=106 ttl=64 time=5.97 ms
64 bytes from 192.168.111.1: icmp_seq=107 ttl=64 time=41.3 ms
64 bytes from 192.168.111.1: icmp_seq=108 ttl=64 time=135 ms
64 bytes from 192.168.111.1: icmp_seq=109 ttl=64 time=5.43 ms
64 bytes from 192.168.111.1: icmp_seq=110 ttl=64 time=198 ms
64 bytes from 192.168.111.1: icmp_seq=111 ttl=64 time=7.39 ms
64 bytes from 192.168.111.1: icmp_seq=112 ttl=64 time=2.63 ms
64 bytes from 192.168.111.1: icmp_seq=113 ttl=64 time=3.52 ms
64 bytes from 192.168.111.1: icmp_seq=114 ttl=64 time=64.5 ms
64 bytes from 192.168.111.1: icmp_seq=115 ttl=64 time=95.9 ms
64 bytes from 192.168.111.1: icmp_seq=116 ttl=64 time=129 ms
64 bytes from 192.168.111.1: icmp_seq=117 ttl=64 time=5.61 ms
64 bytes from 192.168.111.1: icmp_seq=118 ttl=64 time=193 ms
64 bytes from 192.168.111.1: icmp_seq=119 ttl=64 time=2.37 ms
64 bytes from 192.168.111.1: icmp_seq=120 ttl=64 time=2.51 ms
64 bytes from 192.168.111.1: icmp_seq=121 ttl=64 time=26.2 ms
64 bytes from 192.168.111.1: icmp_seq=122 ttl=64 time=2.78 ms
64 bytes from 192.168.111.1: icmp_seq=123 ttl=64 time=89.0 ms
64 bytes from 192.168.111.1: icmp_seq=124 ttl=64 time=121 ms
64 bytes from 192.168.111.1: icmp_seq=125 ttl=64 time=1.99 ms
64 bytes from 192.168.111.1: icmp_seq=126 ttl=64 time=2.41 ms

 

 

 

Message 16 of 17
FURRYe38
Guru

Re: AX6000 Orbi RBK853 unstable quality and not good performance

Ya seems bad. If this is seen across other devcies as well, I'm going to recommend that you contact NG support and ask for help and information regarding this. Ask about RMA options if available.

https://my.netgear.com/support/contact.aspx 

 

Message 17 of 17
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