Orbi WiFi 7 RBE973
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Access Denied Help Please

Nobber1066
Aspirant

Access Denied Help Please

Hello I have Orbi RBE960 and two satellites updated to

Firmware Version
V7.2.6.21_5.0.20

tonight I have started to get access denied on some websites example

Access Denied

You don't have permission to access "http://www.johnlewis.com/our-shops/leicester/?" on this server.

Reference #18.8a3e1202.1694463553.3cef1ea3

 

I dont have access control on and no sites\services are blocked

 

Can someone advise how to resolve please

 

Thanks

Message 1 of 4

Accepted Solutions
FURRYe38
Guru

Re: Access Denied Help Please

Is this happening across all devices? 

Do you have Armor or Smart Parental Controls enabled with in the Orbi mobile app at all? 

 

Has a power off for 1 minute then back ON with the ISP modem and router been performed since last update?
Be sure to restart your network in this sequence:
Turn off and unplug modem.
Turn off router and computers.
Plug in and turn on modem. Wait 2 minutes for it to connect.
Turn on the router and wait 2 minutes for it to connect.
Turn on computers and rest of network.

 

What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended. 

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Message 2 of 4

All Replies
FURRYe38
Guru

Re: Access Denied Help Please

Is this happening across all devices? 

Do you have Armor or Smart Parental Controls enabled with in the Orbi mobile app at all? 

 

Has a power off for 1 minute then back ON with the ISP modem and router been performed since last update?
Be sure to restart your network in this sequence:
Turn off and unplug modem.
Turn off router and computers.
Plug in and turn on modem. Wait 2 minutes for it to connect.
Turn on the router and wait 2 minutes for it to connect.
Turn on computers and rest of network.

 

What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended. 

Message 2 of 4
Nobber1066
Aspirant

Re: Access Denied Help Please

Thank for the quick reply,

I am using a BT Smart Hub 2 in bridged mode, everything was working ok since the Firmware update

BUT I did not reboot the Smart Hub, which I have just done and now all appears to be ok

Thank you for pointing me in the right direction 😉

Message 3 of 4
FURRYe38
Guru

Re: Access Denied Help Please

Glad you got it working. Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed.
https://kb.netgear.com/000062080/How-do-I-back-up-the-configuration-settings-on-my-Orbi-WiFi-System
Enjoy. 📡

Message 4 of 4
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