After receiving update and working for a bit, router is now useless hours later.
After receiving update and working for a bit, router is now useless hours later. Magenta ring of death since before work early this AM. Got home, same story and apparently factory reset won't work, still says no internet. I've tested Comcast modem and that works fine. I need Wi-Fi to work from home and this is now stressing me out, please assist. This thing is essentially bricked.
Re: After receiving update and working for a bit, router is now useless hours later.
Im using the Orbi AX4200 RBK753 series with two satellites.
Everything was fine until I asked for the update to be pushed that would allow app to login in. Seemed to work for a few hours. Now, I have no Wi-Fi and can't login in to even see firmware version.
I'm on Comcast Xfinity with their xb1 advanced gateway(Arris brand) in bridge mode.
Nothing has been changed since I first set this up 2 years ago. Everything was fine until this update.
I checked modem/gateway just to make sure, connecting ethernet from modem to pc and it worked, so it's the Orbi. I've done the reset process many times, no go, still magenta ring. New setup doesn't work either. This is killing me rn.
Re: After receiving update and working for a bit, router is now useless hours later.
Ok, so disconnect the RBR from the ISP modem. Connect only one PC to the back of the RBR.
Press the reset button in back of the RBR for 20 seconds then release.
Using MS Edge or Firefox browser and after the front LED pulsates WHITE, try accessing HTTP and 192.168.1.1. You should see a Orbi app display page and at the very bottom, there is link to select, Don't have this app. Should start the setup wizard here.
Re: After receiving update and working for a bit, router is now useless hours later.
If you can get access to the RBR. Connect up the RBS as well via ethernet to the back of the RBR. See what FW is loaded on the RBS via it's IP address and web page. If you find both are not at v.2, I recommend that you pull down the RBS and RBR v.2 FW files and update the RBS FIRST to v.2 then the RBR lastly.
We’d greatly appreciate hearing your feedback letting us know if the information @FURRYe38 provided has helped resolve your issue or if you need further assistance.
Re: After receiving update and working for a bit, router is now useless hours later.
Hi there,
Apologies for the delay. Been a busy work week.
I did try what @FURRYe38 suggested, several times. Direct connection wouldn't seem to work.
I decided to try resetting for the billionth time. For whatever reason, it finally reset fully.
I did hold the reset button for a solid 2 minutes on the router and during the set up, I chose 0 for the number of satellites.
I then proceeded to reset the satellites in the same manner by holding the reset button for 2 full minutes and set up one at a time.
Everything now works, but the only thing I've noticed is my main network is listed twice. Guest network is fine. Connecting to one of the mains will say "connected via Orbi" underneath it on the Wi-Fi selection screen.
Although in that discussion, there seems to be confusion as to the error. Again, for clarification, main network shows up twice, but one says "connected via Orbi" under it when connected to it. At this time, I can't seem to reproduce it. Not sure if it's when connected to satellite or router.
Re: After receiving update and working for a bit, router is now useless hours later.
Unfortunately no, I don't have a SS of this event and can't seem to replicate it at the moment. But just imagine seeing your network listed twice. One connected to your phone, and one as an available connection. Depending on which one was connected, one says "connected via Orbi". It doesn't make sense. Guest network seems to be fine and only listed once like it should.
Also, as of writing this, I went to check to see if I could replicate, but found a whole new issue. Whenever I go into the Orbi app, I get the an error message. SS attached.
