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Forum Discussion
Brand new Orbi RBR750- Very slow routing from devices to internet over Wifi
Hi all, Apologies for the overlong post but I am in need of some advice..... I recently brought a new Orbi RBR750 + 2 Satellites. My home setup uses a combination of wired internet access (e.g....
What baffles me though (when I am having these issues on a device) is, if I run a SpeedTest or connect to my Orbi app, the speeds are generally fine and exactly what I expect....
If you run a speed test within the Orbi app you are only testing your router's wired connection to your modem. You are NOT testing WiFi speeds.
To correctly test WiFi speeds you must use a third party app on your mobile device. (I use Net Analyzer on my iPhone 8.) Before testing speed, be certain which part of your Orbi mesh you're testing, i.e., are you connected to the router or the satellites? If your iPhone "holds" on to a Satellite when you want to test the router's WiFi speed, simply put the phone in airplane mode then move closer to the router and return to WiFi.
The behavior I am experiencing would seem to suggest there is some routing issue from the device in question and its taking a long time to route through the Orbi MESH and out to the internet.
A possible fix is to update the firmware on your ORBI. The most current firmware is V4.6.3.7_2.0.49. Go to the downloads page, enter your Orbi model and download the files. Please note the satellites use different firmware files than the router. ALWAYS update the satellites first, then the router.
Finaly, read this thread from the forum:
SOLVED: How to fix connectivity issues
Good Luck!
Thanks for the advice. I have now updated both satellites and the Router with the new firmware. Interestingly, I had to do this manually as both the Orbi App and browser would not see any new firmware updates.
I've also read the advice given on the other link provided. I am holding off making any further changes until I can see how things are following the firmware update
Thanks again for the advice. I have updated the firmware as suggested. For now I will monitor the impact of this update before making any router config changes. Perhaps the firmware update will prove to be good enough.
Will post an update in due course