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Forum Discussion
BG33
Oct 26, 2021Tutor
CBK752 Modem is very unstable, can i use just as a router
I have the CBK752 with one sattelite, when it is working it is great. However, it losses its internet connection almost daily, only way to get it back on is to unplug and plug back in. So, is there a...
FURRYe38
Oct 26, 2021Guru - Experienced User
Please post a copy and paste of the modems connection status page.
Have the ISP check the signal and line quality UP to the modem. Be sure the ISP provisions the modem correctly.
Be sure there are no coax cable line splitters in the between the modem and ISP service box.
Be sure your using good quality RG6 coax cable up to the modem.
Be sure to power OFF the modem for 1 minute then back ON.
https://community.netgear.com/t5/Cable-Modems-Routers/General-info-and-Troubleshooting-for-Cable-Modems/m-p/1530376#M12853
What channels are you using? Auto? Try setting manual channel 11 on 2.4Ghz and 48 channel on 5Ghz.
BG33 wrote:
I have the CBK752 with one sattelite, when it is working it is great. However, it losses its internet connection almost daily, only way to get it back on is to unplug and plug back in. So, is there a fix or can i buy a different modem and use this orbi just as a router. Never had this problem before switching to this router/modem combo.
BG33
Oct 26, 2021Tutor
Appreciate the advice. Not sure about a modem connection status page but will check. I also called the help line within 90 days and they had me change the channels from auto, worked for a few days then the daily instability came back.
Since my old modem did not have this issue, can I just set this one to only a router somehow and connect a new modem. Hard to have internet go out when on video calls with clients. Again works perfect and fast, but need to reboot almost everyday. Thanks!
Since my old modem did not have this issue, can I just set this one to only a router somehow and connect a new modem. Hard to have internet go out when on video calls with clients. Again works perfect and fast, but need to reboot almost everyday. Thanks!
- FURRYe38Oct 26, 2021Guru - Experienced User
Would need to trouble shoot a bit more to see whats going on.
If you can give feed back on the questions presented.Also,
What is the size of your home? Sq Ft?
What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS📡 to begin with depending upon building materials when wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 📡What channels are you using? Auto? Try Auto and 48 on 5Ghz. Or try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?Try disabling AX mode on 2.4Ghz on the CBR.
No the CBR can't work as a router only.