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CBK752 frequent drops and loss of Internet
I recently upgrade to the brand new Orbi CBK752 Cable Modem/router and Mesh Router. I previously had a surfboard Docsis 3.1 modem and linksys ea9300 router. Living in a two story house I found myself...
What Firmware version is currently loaded?
Is the drops happening with both wired and wireless devices?
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Have the ISP check the signal and line quality UP to the modem. Be sure the ISP provisions the modem correctly.
Be sure there are no coax cable line splitters in the between the modem and ISP service box.
Be sure your using good quality RG6 coax cable up to the modem.
Be sure to power OFF the modem for 1 minute them back ON.
https://community.netgear.com/t5/Cable-Modems-Routers/General-info-and-Troubleshooting-for-Cable-Modems/m-p/1530376#M12853