CBR750 has become a nightmare! Job at risk! Please help
I just recently moved and have my Orbi CBR750 set up straight from the wall with my coax cable attached to the Orbi is a Netgear Wax206 Access Point (I use for a separate network for my work computer) connected from the WAN on the 206 into the 750 then I have the 206 connected directly into my P.C. tower which uses VPN whenever I log into my computer and start using VPN every 30mins or sometimes immediately the internet starts to disconnect WiFi and Wired Devices The 750 gets this purplish color I call the cable company they send a signal it comes back on then happens again and this is just repeatedly for the last 3 weeks. Cable company blames Netgear, Netgear blames cable company and it's just back and forth everybody pointing the fingers nobody comes up with a solution meanwhile my job is on the line. This has to get fixed and I refuse to believe I just wasted $600 on a modem/router. I will attach all the pics I have collected off the admin page. Oh btw I was using the same VPN and computer at my last house with no problems. PLEASE HELP tell me what you need and I will respond.
Re: CBR750 has become a nightmare! Job at risk! Please help
2 things.
1. you do have a ton of errors in the lines. The logs help confirm line issues but your errors alone are to many.
Start with removing any amplifiers, signal attenuators, or splitters from the coax. From there check the line for kinks, damage, moisture in the line. Check the connectors for improperly made ends, foil touching the copper coax line, loose connections, bad/old/cheap connectors, or corroded connections. Replace them if you do. If you can, simply connect the modem right where the coax comes into the home. This prevents wiring in the home from being the issue. And some ISP’s charge if the wiring issue is in the home. So this helps prevent this.
2. Whenever you're having issues and you're using multiple devices, simplify for testing. Connect your work pc directly to the orbi and make sure to get that stable first.
Re: CBR750 has become a nightmare! Job at risk! Please help
Make sure if you have two wifi systems running, that you use far apart channels for 2.4 and 5Ghz. Set the CBR to channels 1 and 40 an the WAX to 11 and 48 or higher.
Make sure the WAX is set far apart from the CBR distance wise. 30 feet for more.
Some of the CBR line channel power is a bit too high as well:
You gotta get those Correctables and Un-Correctables down to zero.
What FW version are you using on the CBR?
@AnthonyL300 wrote: I just recently moved and have my Orbi CBR750 set up straight from the wall with my coax cable attached to the Orbi is a Netgear Wax206 Access Point (I use for a separate network for my work computer) connected from the WAN on the 206 into the 750 then I have the 206 connected directly into my P.C. tower which uses VPN whenever I log into my computer and start using VPN every 30mins or sometimes immediately the internet starts to disconnect WiFi and Wired Devices The 750 gets this purplish color I call the cable company they send a signal it comes back on then happens again and this is just repeatedly for the last 3 weeks. Cable company blames Netgear, Netgear blames cable company and it's just back and forth everybody pointing the fingers nobody comes up with a solution meanwhile my job is on the line. This has to get fixed and I refuse to believe I just wasted $600 on a modem/router. I will attach all the pics I have collected off the admin page. Oh btw I was using the same VPN and computer at my last house with no problems. PLEASE HELP tell me what you need and I will respond.
Re: CBR750 has become a nightmare! Job at risk! Please help
I have a faulty CBR750 and was granted after 3 weeks of problems a RMA Next Business Day and the shipping is waived so $0.00 cost they wanted me to fill out a PURCHASE CONTRACT and put my credit card info in as collateral if I don't send the faulty unit back. I have tried and I have made over 6-7 calls to get this issue fixed on top of the 3 weeks of constant calls all I get is "we have escalated this to the billing department" I tried 3 of my personal credit cards and I have even tried my mom's and fiance card and keep getting the same message. IT'S NOT OUR CARDS! ITS YOUR SYSTEM!!! Meanwhile I am literally going to lose my job because of this I have never in my life had 2 jump through hoops for a modem! Netgear tells me please wait I am on day 4 of being out of work straight and cannot go tomorrow because of this until I get married I am a single father of 3 boys who works from home! They have no care to fix this or send the CBR750 EVEN THO IT IS COMPLETELY FREE!!! IM NOT EVEN PAYING SHIPPING. Somebody please help me with a Corporate Number.
