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Forum Discussion
CBR750 now not working with Xfinity
I have CBR750 with one satellite, Xfinity is the ISP. Worked great for more than a year until Xfinity "upgraded" their system in my area (Bellevue, WA) early November, then several times I had to un...
Unless there making changes to there services, the CBR does support 1Gb connections with ISPs. It can actually support well beyond 1Gb if you had 4 LAN ports all streaming at 900Mpbs all at once to saturate the connection over the coax line.
Someone at XF is lying to you.
cshep5528 wrote:
So after 2 hours on the phone with Xfinity they told me that the orbi 750 doesn't work with 1gb internet. I downgraded to 800 mbps. Now I am stuck paying $30 more per month for slower internet. I hate comcast.
Just had a long conversation with Xfinity tech support--I was bumped up to a higher level of tech support. The lady I talked to could not have been more patient and helpful so kudos to her at Xfinity.
She said she has seen multiple reports of the CBR750 no longer working with Xfinity after Xfinity upgrades. In my case, what probably happened is during the Xfinity outage--which could have been for maintenance--Xfinity probably did some sort of update which made the CBR750 no longer compatible. She did not think it would ever work again unless Netgear corrects the problem, and she has no idea where that might stand. She did say Xfinity, by agreements with manufacturers, reports these issues so Netgear should be aware of the problem both from Xfinity and from people like us posting on this board.
Bottom line is unless Netgear works with Xfinity and can update CBR750 software/settings it will never work. I paid $500 for the CBR750 and one satellite and got 1.5 years out of something both Xfinity and Netgear said would work. I was about half year out of warranty with the CBR750. I'm screwed. Why should I ever buy Netgear again??? If I buy my own equipment again I'll look for a longer warranty. I don't really have a choice with Xfinity.
I told the Xfinity lady they should take down listing the CBR750 as compatible with Xfinity. I haven't checked, but she said it is no longer listed as compatible.
Seems that the ISP would be at fault here since the system had been working. The ISP seem to do there own handling of modems regardless of user owned or not. Its up to them in the long run. I would agree it's NG responsibility to get with the ISP and get this figured out. If the ISP has declared it no longer supported on there network then they need to let users know about it and not just make the modems stop working. The CBR in it self is well capable of working for all speeds up to 1Gb on DOCSIS 3.1. Unless ISPs are turning OFF support of DOCSIS 3.1, these modems should work until such time. There would be a ton of other modems and users complaing about there DOCSIS 3.1 modesm not working if ISPs did that. DOCSIS 4.0 isn't ready from what I see until another year or two. And even then ISP wouldn't just shut off 3.1.
One item to think about when it comes to gateway modems, SInce there all a combo included system, you might try a separate system next time. Haveing a all in one system can be some what limiting and inflexible on future needs as time goes on. I prefer to have a separate modem and separate router system that way if something happens on the modem side, I can made changes there easier than having to change out a entire system. Having a separate router system that you control and make work with any router seems to have more stability and flexibility than combo units.
As a temp solution, you could connect a different modem up and use a different router, then configure the CBK750 system for a faux AP mode and continue using it's wifi system. Until the ISPs and NG get this figured out.
Thanks, FURRY. I was already thinking about the possibility of buying a modem and using the CBR as a router. IDK how to do that but I will look into it. Maybe Blanca will eventually offer some help. I'll send her a private message and ask. I'm stuck with the Xfinity equipment until I get back to the USA. In the future I will take your suggestion and get separate modem and router.
The CBR can only be using in AP mode if you go with a separate modem and another router. The CBR can't work as a separate router.
Hopefully NG and the ISP can get this figured out.