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Forum Discussion

Roberr's avatar
Roberr
Aspirant
Oct 21, 2020
Solved

Can’t set RBR850 Router Internet Static IP Address

Firmware Version v3.2.16.6_1.4.4 (latest firmware)   I can’t get my Orbi router to connect to my ISP Modem, which requires static IP settings.   Logged into the Orbi Router at Advanced tab/Se...
  • Roberr's avatar
    Roberr
    Oct 27, 2020

    The problem has been solved.  After trying various sequences, I had to have my ISP modem connected to the Orbi Internet (WAN) port.

     

    (I powered off Orbi and modem, powered on modem, waited a couple mins, connected ethernet cable from modem to Orbi port, powered on Orbi, updated static IP address, and it took this time.)

     

    I’m reasonably sure I tried this before, but I guess I either skipped a step, or it just decided to work this time, *shrug*.

McLong's avatar
McLong
Luminary
Oct 22, 2020

FURRYe38 No ticket submitted as I needed a workaround immediately as this is used in an office environment. I'm sure others are having this issue though and are taking the necessary steps to resolve with NG. 

Thanks,

Matt

FURRYe38's avatar
FURRYe38
Guru - Experienced User
Oct 22, 2020

I recommend also contact NG support and reporting this to NG as well. You can rely on others reporting to NG as we may not get confirmation of this from NG or users. Also helps to add the information as well for NG. The more users report problems to NG the better and NG will act on it. 

 

Blanca_O 

ErnestTheGreat 

McLong wrote:

No ticket submitted as I needed a workaround immediately as this is used in an office environment. I'm sure others are having this issue though and are taking the necessary steps to resolve with NG. 

Thanks,

Matt