NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Connection issues: Orbi RBK753 + Telekom Fiber Modem (Huawei EchoLife HG8010U ONT)
Hi everyone,
I'm hoping for some support on my new Orbi Mesh system.
I have a new Telekom Germany connection. Confirmed with the Fiber Tech team it is reset and functioning on my accoun...
Have the ISP configure the ONT for the PPPoE account connection then leave the RBR with DHCP configuration on it's Internet side.
What Firmware version is currently loaded?
Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended.
Has a power off for 1 minute then back ON with the ISP modem and router been performed since last update?
Be sure to restart your network in this sequence:
Turn off and unplug modem.
Turn off router and computers.
Plug in and turn on modem. Wait 2 minutes for it to connect.
Turn on the router and wait 2 minutes for it to connect.
Turn on computers and rest of network.
Hi, and thanks for your reply.
Firmware is fully up to date. V4.6.14.3_2.3.12 on router and both sats.
Cable is new cat6 although Orbi ships with cat5e
Telekom Germany requires login via PPPoE, login and password, so there is no way to just let DHCP do its thing.
bringing full setup down and back up also does no good unfortunately......
I would contact the ISP and have them ensure everything is up and configured right up to the ONT. Might ask them to swap out the ONT for another to troubleshoot this.
Has a factory reset and setup from scratch been performed since you updated the RBR?