NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
Factory reset 960?
I have tried the factory reset directions of holding a paperclip in the Reset hole and I never get it to flash amber. Is there another method for doing this?
Page 11 of the User Manual is pretty specific:
https://www.downloads.netgear.com/files/GDC/RBKE963/RBRE960_RBSE960_UM_EN.pdf
Perhaps the actual button on the printed circuit board is not lined up correctly with that tiny hole in the case? Do you feel a faint 'click' when pressing in?
There is a method called "30-30-30", which involves:
- Hold the reset button down for 30 seconds.
- While still holding the button down, turn off the power and wait 30 seconds.
- While still holding the button down, turn the power back on and wait 30 seconds.
Netgear saved a shiny nickel by removing the power switch from AX models. I would find it a challenge to do a "30-30-30" when the power cord has to be removed and pushed back in again.
Yes, now walk thru the same FR PDF to set up the system with RBS near or same room as RBR. Once all set up, place back in remote locations.
No need. I'm returning the Orbi.
Good Luck.