Orbi WiFi 7 RBE973
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Firestick loses connection to router

Geddy007
Aspirant

Firestick loses connection to router

I have a frustrating issue with my Firestick 4k. My system is an RBR750 router with 2 RBS750 satellites connected wirelessly in daisy chain (it's a long house). 

 

The Firestick is literally 4 feet from the router with no interference. Periodically, the Firestick will switch its connection away from the router and connect to the closest satellite. This satellite, however, is probably 50 feet away and through multiple walls. I only notice that this has happened b/c the Firestick starts buffering and loading streaming content very slowly. The only solution is to make the Firestick forget the wifi connection and then reconnect - it chooses the router and things are fine for a while, but then later it switches to the suboptimal satellite again.

 

This problem happened every few days with firmware 4.6.5.14 - I did update all components to the newest firmware (4.6.7.13), so maybe this will solve the problem. Ha ha ha.

 

Has anyone else experienced a similar problem? Why on earth would a mesh system consistently switch *away from a router that is very close with no interference* to connect instead to a satellite that is much farther away with significant interference? It boggles the mind, and it's very frustrating.

Message 1 of 5
FURRYe38
Guru

Re: Firestick loses connection to router

What is the size of your home? Sq Ft?
What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS📡 to begin with depending upon building materials when wirelessly connected.

 

IT's up to devices to pick and chose where they connect too. 

 

Try turning down the power output of the RBRs wifi radios from 100% to 50% and see if this changes anything. Under Advanced Tab/Advanced Settings/Wireless Settings

 

try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?

 

Try setting 40Mhz only coexistence Under Advanced Tab/Advanced Settings/Wireless Settings

Message 2 of 5
Thompson649
Aspirant

Re: Firestick loses connection to router


@Myhdfs wrote:

I have a frustrating issue with my Firestick 4k. My system is an RBR750 router with 2 RBS750 satellites connected wirelessly in daisy chain (it's a long house). 

 

The Firestick is literally 4 feet from the router with no interference. Periodically, the Firestick will switch its connection away from the router and connect to the closest satellite. This satellite, however, is probably 50 feet away and through multiple walls. I only notice that this has happened b/c the Firestick starts buffering and loading streaming content very slowly. The only solution is to make the Firestick forget the wifi connection and then reconnect - it chooses the router and things are fine for a while.


Therefore, if you are experiencing constant loss of connection, your old Amazon Fire Stick or Wi-Fi router could be the issue. Upgrading to the latest Fire Stick model can help fix the problem permanently. You should also consider upgrading your router if it is showing any of these issues.

Message 3 of 5
Geddy007
Aspirant

Re: Firestick loses connection to router

Sorry, I think there's confusion - by "router", I meant the RBR750. Also, the Firestick is the latest model - Firestick 4k Max.

The Orbi is switching the Firestick away from the RBR router, which is very close with no interference, and instead connecting it to an RBS satellite, which is much farther away and has interfering walls in between. I can't understand why a mesh system would do this.
Message 4 of 5
FURRYe38
Guru

Re: Firestick loses connection to router

What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet or more is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected. IT's up to devices to pick and chose where they connect too. 

 

Try turning down the power output of the RBRs wifi radios from 100% to 50% and see if this changes anything. Under Advanced Tab/Advanced Settings/Wireless Settings

 

try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?

 

Try setting 40Mhz only coexistence Under Advanced Tab/Advanced Settings/Wireless Settings

Message 5 of 5
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