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Forum Discussion
andrewsolo
Jan 21, 2025Aspirant
Frustrated, MOEN Water Shut Off Valve Disconnecting From Orbi RBR750
Hi, My MOEN Smart Water Valve always connects to the RBR750 and then disconnects after 1 hour. I am told by support for the Orbi mesh system make sure to have band steering turned off to have a mo...
SXYLito
Jan 28, 2025Tutor
Hi, I happen to have this same issue so I called Moen and they said that there's currently a glitch that they are investigating but as long as the valve is showing both dots green, then that it is working and we just have to wait until they get it resolved. She said we won't get any notifications, it will just receive an update and the problem will be fixed.