As an update to this thread, I contacted Netgear support this morning and opened a case regarding the issues with the guest network running on firmware 3.2.18.1 on my RBR753/RBS753 system.
After going through all the troubleshooting steps, we reverted back to firmware 3.2.17.12 for the router and satellites. I have been testing devices for over 3 hours now with no hiccups. Support said to report back in 24-48 hours and they will escalate my case regarding the issue with the latest firmware.
I updated the case this morning with Netgear that I have continued to have NO issues testing the guest network on the previous firmware. It's been well over 48 hours since I submitted the case and feel sufficient testing has occurred in order for Netgear to escalate the issue with their technicians.
I updated the case this morning with Netgear that I have continued to have NO issues testing the guest network on the previous firmware. It's been well over 48 hours since I submitted the case and feel sufficient testing has occurred in order for Netgear to escalate the issue with their technicians.
Yes, thank you! Really appreciate all the updates and helping push this forward. Really hope they apply a fix to all the routers that are having this issue. Are they aware that it's multiple Orbi's that are affected? I'm using the "RBR850 — Orbi WiFi 6 Router AX6000 / RBR850". I'd imagine they all use very similar firmware, but there may also be slight differences as well.
Have only seen a couple of users post about this. We don't get detailed information like what all users have seen this from support. I presume may see this or some may not depeneding upon if they use GN. I don't here.
All is same FW per each model Orbi. So could be a problem for all or only some specific effected users. Something NG will have to review.
Yes, thank you! Really appreciate all the updates and helping push this forward. Really hope they apply a fix to all the routers that are having this issue. Are they aware that it's multiple Orbi's that are affected? I'm using the "RBR850 — Orbi WiFi 6 Router AX6000 / RBR850". I'd imagine they all use very similar firmware, but there may also be slight differences as well.
I did report to NG that my previous system (RBR50/RBS50) had the same issues after I updated it to the latest firmware about 2 months or so ago. I told them that other users have reported similar issues with their Orbi systems as well, so it's likely a problem with the latest firmware on all them, but again like FURRYe38 said it may or may not be affecting certain systems....
I would definately ask about the beta thats availale and test on your systems. Mines loaded with it currently.
I will certainly do that, I believe Blanca asked if I'd be willing to do some testing with firmware, I assume it'd be the beta and hopefully no hiccups with it....have you been able to use Traffic Meter with it? I find it interesting to glance at now and then, but not necessary on a daily basis.
Update: Netgear contacted me today by telephone. We've setup a support call on Saturday (7/17). They will gather the necessary information on the previous firmware version that I downgraded to and is stable, and then also have me capture data on the latest firmware that seems to have the issues with the guest network. So I'm glad they're going to work with me to troubleshoot and hopefully get this corrected on all firmware versions with these issues. I will be making them fully aware of this since I had the same issues on my previous system.
Hello! As an update with Netgear Support, I had a call from the support technician I have been working with for several days. She called me this past Sunday (07/25) to let me know that everything I had submitted and uploaded from the testing was being escalated to their team of engineers.
She said I may or may not hear anything back right away, but they would be working through the logs and files that were sent through my testing. So hopefully we'll see some updates soon!
Just an update, haven't heard a thing from Netgear since they worked with me in July with support files, etc. I inquired on my case and have not had a response. My trial support period ends in a few weeks and I would like to get a response from them? We've not had a FW update with any resolution?
Thanks for the update. It would be really nice to hear from them AND get a firmware update. If your case is still open they SHOULD keep it open until the firmware is released. I hope you're able to get a hold of them to confirm that they can keep it open until the firmware with fix is released.
