HELP!!! Orbi 960 Series AXE11000 | Hardwire speeds of router and satelite fine, wifi drops randomly

New Update

I can't get any satellites to connect anymore. They all say disconnected, even though they boot up to the blue LED light... I tried the sync button and rebooting them too.. Any ideas? 

Disable Armor thru the Orbi app.

Remove the Check mark from the box then select apply. 

There is no checkbox in the app... (that would make too much sense). Just getting me to try and buy more of it. 

rebooted the router and satellites still wont connect.  The app says no satellites connected, they have no LEDs lit meaning they should be normal? (I see the blue LED now actually, but that goes away)  I feel like it is slowly dying overall. 

Should I reset the satellites to factory and try and add them back? I have synced them a couple of times, but they are not registering in the app or in the interface through hardwire. 

Remove the check box thru the RBRs web page as seen here:

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detroitsandman wrote:

• Yes to the devices
• Armor is on by default since its a new router, how can I disable? (It was not previously)
• I do not see a 40MHZ only, only this checkbox
• 

   

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Does the RBRS web page show them as connected? Avoid using the Orbi app for now. 

Try using the Generate backhaul button Under Advanced Tab/Advanced Settings/Wireless Settings

I only see the password area:

they are still offline in the web page, but the lights on the satellites seem to indicate they are fine

Yes, The generate button when selected will generate a new backhaul PW for the RBS. When you select this, they may cause the RBS to start blinking. Try and select this button, then press the sync button on the RBS then try adding the RBS using the RBRs web page or press the sync button in back of the RBR. See if this gets them to appear as ONLINE on the web page on the RBR.

Think I should just factory reset the whole thing again? I'm waiting on a callback from L2 support at Netgear, but I have yet to actually have them call me back ever. (I generally have to call back in and try to talk to someone). 

I'm about out of ideas so I might just wipe the entire setup and see if that helps

The one other thing is it only shows a portion of my devices online, but I think the number is actually higher, but not reading from the satellites. 

Try the generate button first before a FR and setup from scratch.

The only reason I am leaning that way is because I never factory reset the satellites when I got the new router. Support said I didn't need to. (But now I am questioning that, since they haven't given me much good advice thus far). 

Do you think that could be a factor? 

Also if I hit that generate switch now, is there a chance it ruins anything else? I have a bit of a signal and am hesitant to disrupt it tonight. 

No, selecting generate only causes the RBS to loose sync and needs to be resynced. 

Tried it. It still does not show on the webpage or app. 

Rebooted it, it turned the LED Blue, still not showing in the app. 

Synced again, (once with just the buttons, once through the webpage). I get the blue light, but it does not register on the webpage. The webpage says it failed. HOWEVER, if I plug an ethernet cable into the satellite, I get ~700MBPs speeds.

I have no idea what could have happened. They were all showing fine until I unplugged them all and rebooted them. (Tried the above on multiple satellites)

Also, Do you know why I can't change the channel on 5ghz anymore? It has this weird 157

So at some point last night, I got some speed back. About 100-140MBPs wireless (depending where I am) and the hardwire speeds are consistent around 1GBPs off the router, and 700MBPs off the satellite. As far as I can tell all of my devices are online, but the webpage only shows 30 (of about 60 normally)

The web page is still showing no satellites, but they are working as I can hardwire off them and get pretty good speeds (700MBPS). They will not sync at all. 

I am also confused why speeds comes back at times and goes away with no rhyme or reason. 

Is a factory reset the only option at this point? (I cant change the 5ghz channel either)...

I have experience this problem with 850 hardware and send extensive test results to Netgear.  My belief (without explicit evidence) is that the power-on "reset" on the satellite is incomplete and does not reset "factory" or "out-of-box" conditions.  The satellite retains information which is causing issues during pairing and syncing.  I don't have a good solution for this other than to suggest you reset and pair satellites wirelessly and one at a time with only that satellite powered on.   After wireless pairing and sync, wired will usually work.   Good luck and I hope Netgear can isolate and correct this soon.

Scott

ps. I have never seen the satellite with a solid white as described in the pairing instruction in the WebUI for anything other than a first-time out-of-box device.  I believe that is also a clue.

SLK-Purdue Do you think a 30-30-30 reset would help at all? 

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SLK-Purdue wrote:

I have experience this problem with 850 hardware and send extensive test results to Netgear.  My belief (without explicit evidence) is that the power-on "reset" on the satellite is incomplete and does not reset "factory" or "out-of-box" conditions.  The satellite retains information which is causing issues during pairing and syncing.  I don't have a good solution for this other than to suggest you reset and pair satellites wirelessly and one at a time with only that satellite powered on.   After wireless pairing and sync, wired will usually work.   Good luck and I hope Netgear can isolate and correct this soon.

 

Scott

 

ps. I have never seen the satellite with a solid white as described in the pairing instruction in the WebUI for anything other than a first-time out-of-box device.  I believe that is also a clue.

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I don't believe 30-30-30 is relevant for newer hardware.   The purpose of this procedure was to bleed off any charge held by the capacitors that were using to keep data in "non-volatile ram".  With the coming of flash ram, there was no longer any relationship between data retention and remaining charge on the board.  Orbi 960 series keep "NVRAM" parameters in flash.

Scott

K. Was wondering. I only had one event not similar to this thread, just where I got a FW from another and it was loaded well on his unit but mine didn't seem to like it and could not normally FR the RBR. I had to do a 30-30-30 reset and got the RBR working normally again. Was only one experience like this. Was on my 960 series. I can't attest to weather the process did anything or did, just know that it corrected what ever was in a bad state. 

I would agree though, I've always had some level of doubt on the actual FR process and what it does and doesn't do beside just wiping out user configurations and settings. I would like to see a more complete FR process on all units. Button or Web UI ERASE. Seems to be needed. 

What is a 30-30-30 reset? 

I spent 3 hours on phone with L2 support, did factory resets on everything. Worked for maybe 6 hours and it is doing it again... 

To escalate to L3 support they need more information, and said it could take weeks or months.... 

Any other ideas here? I am about to buy a Linksys and be done with it... 

Could it be one wifi item interfering with everything? I haven't added anything I can think of. 

Thank you for your responses thus far, I appreciate it very much. 

I have a couple other questions if you happen to have some knowledge around them:

• Could a device or group of devices cause this? 
  • I ended up setting un an entire new network with a new name and have about half my devices connected. (20-30) I ran 60+ for 11 months with no issues prior to this, so I am slowly adding things back to see if that could be the cause. The main items I have offline are my 10 Nest Cameras (As they were always the first to drop offline). As they are a few years old, could that be the cause? Should I isolate them to the IOT 2.4ghz network? 
• I have one satellite that intermittently shows a poor backhaul status. Could that be a factor? 
  • I am going to hardwire the backhaul, but wanted to pose the question
• Any other things I can look at to try and determine what was/is the cause? The logs don't tell me much, but I am not very savvy in that respect. (I was basically looking for errors or some differences in what was captured, which I could not). 
• Any other thoughts or advice are appreciated. 

I have seen no evidence that other devices contribute to this issue.

I would try to sync wirelessly first and then revert to wired.  I have had better luck with wireless sync.

Scott

Any ideas what it could be? 

I hooked up a Linksys Velop system with two satellites and was getting the same thing happening. Made me think its either devices or interference from somewhere I can't detect. 

Also the new network name has made it stable for a bit, do you think there could have been some legacy cache or something in the old one perhaps? 

Sorry.  No clues.

Scott