Orbi WiFi 7 RBE973
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How to raise a support case

robgodfrey
Follower

How to raise a support case

Does anyone know if I need to phone Netgear to confirm raising a support case? The web page I've got to after entering details of my support entitlement and support issue leaves me baffled:

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My case has ben created, an email confirmation has been sent to a blank field and my case won't be valid and will be closed if I don't call an unspecified phone number. Other than wait for 48 hours to see, is there a way to find out if there's someone I must phone? The whole thing looks broken.

Its not related but I'm unable to access this support forum in English. I've set my language as English (US) that's what's confirmed on screen but everything is in German. Is Netgear's website always this flaky?

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Thanks for any help.

Message 1 of 3
FURRYe38
Guru

Re: How to raise a support case

Might contact a forum moderator and see if they can help you out.

@Blanca_O @KevinLiT 

Message 2 of 3
Blanca_O
NETGEAR Moderator

Re: How to raise a support case

Hi @robgodfrey

 

Thanks for bringing this to our attention
 

We will endorse your case to the support team. 

 

Regards,
Blanca
Community Team

Message 3 of 3
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