Orbi WiFi 7 RBE973
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Re: I need to keep restarting RBRE9606E (AXE) router to get fast wifi

norbertsf
Aspirant

I need to keep restarting RBRE9606E (AXE) router to get fast wifi

I have a RBRE9606E (AXE), with 2 satellites.
Firmware V6.0.3.85_3.1.15

I have noticed that last 3 to 4 days that I need to restart/unplug the Orbi router to get full speed wifi. By this I mean, I will be @ 10 feet away from the router and notice my internet on my phone or laptop is slow.

I run Ookla speed test and get like 2 Mbps download down to .4 Mbps!! I run the Orbi speed test ( via app) and that test is almost always 600-700Mbps ( which is what my plan is). I have Comcast modem in bridge mode.

What is going on here? I understand that there will be a speed discrepancy between speed test of Orbi Router direct connection to modem and wifi device to router, but this is ridiculous.
I have to restart the Orbi router and the speed goes up to @ 600Mbps as expected. Then sometimes rather quickly it goers back to the slower snail pace.

Because I am getting full speed from Orbi router to modem, I am assuming something is wrong with the Orbi router/ wifi. Should I report /submit this to Netgear support or is someone familiar with this and how to solve?

Thanks!
Message 1 of 6

Accepted Solutions
norbertsf
Aspirant

Re: I need to keep restarting RBRE9606E (AXE) router to get fast wifi

Just wanted to post what solved the issue I was having.

 

I also wanted to reply on how some of the suggestions ignored and overlook the problem that was described in my original post.

-There was no issue with the satellites.

-There was no issue with the comcast/xfinity modem in bridge mode.

-There is no problem with the size of the house.

 

Issue was with the Orbi Router, and I was standing right in front of it when testing and using the wifi from the router (not the satellites). The WIFI from router to wireless devices kept slowing down randomly to a crawl.

 

Anyhow.....

I reset the router back to factory settings and that solved the issue.

 

-Norberto

View solution in original post

Message 5 of 6

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ekhalil
Master

Re: I need to keep restarting RBRE9606E (AXE) router to get fast wifi

Question: Will restarting your phone or the device where you run the speed test on (rather than restarting Orbi) also give you the same improvement?

Message 2 of 6
plemans
Guru

Re: I need to keep restarting RBRE9606E (AXE) router to get fast wifi

2 things you can try based off using an xfinity device in bridge mode (never trusting of xfinity and their bridge mode)

1. If you're not using any off the added features like armor/circle, try putting the xfinity device back in router mode (disable its wifi) and connect the Orbi to it in access point mode

2. Try putting the xfinity device back in router mode (again, wifi disabled) but put the orbi's ip address into the xfinity device's dmz. 

 

only try one of these options. 

 

Message 3 of 6
FURRYe38
Guru

Re: I need to keep restarting RBRE9606E (AXE) router to get fast wifi

What is the size of your home? Sq Ft?
What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS📡 to begin with depending upon building materials when wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 📡

 

Do you have the separate IoT and 6Ghz SSID broadcast enabled? 


@norbertsf wrote:
I have a RBRE9606E (AXE), with 2 satellites.
Firmware V6.0.3.85_3.1.15

I have noticed that last 3 to 4 days that I need to restart/unplug the Orbi router to get full speed wifi. By this I mean, I will be @ 10 feet away from the router and notice my internet on my phone or laptop is slow.

I run Ookla speed test and get like 2 Mbps download down to .4 Mbps!! I run the Orbi speed test ( via app) and that test is almost always 600-700Mbps ( which is what my plan is). I have Comcast modem in bridge mode.

What is going on here? I understand that there will be a speed discrepancy between speed test of Orbi Router direct connection to modem and wifi device to router, but this is ridiculous.
I have to restart the Orbi router and the speed goes up to @ 600Mbps as expected. Then sometimes rather quickly it goers back to the slower snail pace.

Because I am getting full speed from Orbi router to modem, I am assuming something is wrong with the Orbi router/ wifi. Should I report /submit this to Netgear support or is someone familiar with this and how to solve?

Thanks!

 

Message 4 of 6
norbertsf
Aspirant

Re: I need to keep restarting RBRE9606E (AXE) router to get fast wifi

Just wanted to post what solved the issue I was having.

 

I also wanted to reply on how some of the suggestions ignored and overlook the problem that was described in my original post.

-There was no issue with the satellites.

-There was no issue with the comcast/xfinity modem in bridge mode.

-There is no problem with the size of the house.

 

Issue was with the Orbi Router, and I was standing right in front of it when testing and using the wifi from the router (not the satellites). The WIFI from router to wireless devices kept slowing down randomly to a crawl.

 

Anyhow.....

I reset the router back to factory settings and that solved the issue.

 

-Norberto

Message 5 of 6
FURRYe38
Guru

Re: I need to keep restarting RBRE9606E (AXE) router to get fast wifi

Would be helpful to have feedback to questions presented next time a problem is posted.

 

Glad you got it working. Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed.
https://kb.netgear.com/000062080/How-do-I-back-up-the-configuration-settings-on-my-Orbi-WiFi-System
Enjoy. 📡

Message 6 of 6
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