Orbi WiFi 7 RBE973
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IPhones and iPads constantly lose connection or will connect with self assigned IP address.

brandobot
Guide

IPhones and iPads constantly lose connection or will connect with self assigned IP address.

I have this same exact issue. IPhones and iPads constantly lose connection or will connect with self assigned IP address. This router is horribly unstable

Message 1 of 11
FURRYe38
Guru

Re: IPhones and iPads constantly lose connection or will connect with self assigned IP address.

What model Orbi do you have? 

What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended. 

 

How many RBS are deployed? 
What is the size of your home? Sq Ft?
What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR📡 and RBS🛰️ to begin with depending upon building materials when wired or wirelessly connected.

 

What region are you located? 

 

Be sure to disable any MAC Address randomizers on phones and pads while at home:
https://community.netgear.com/t5/Orbi-App/NETGEAR-Mobile-Applications-and-Apple-Devices-FAQ/td-p/222...

 

Does this happen with the RBS turned OFF? 
Does this happen with both wireless and wired devices? 
What channel configurations are currently set on the router?

Message 2 of 11
brandobot
Guide

Re: IPhones and iPads constantly lose connection or will connect with self assigned IP address.

V6.3.7.10_3.3.3
Rbke963
MAC randomization is turned off
2 RBS
House is 2400 sq ft and RBS are spaced more than 30 ft away and have some obstruction (walls, closet doors, etc..)
located in Northern California

Using AT&T fiber with bgw210 modem (ATT provided)

All other devices work flawlessly except for three iPhones and an iPad in my family. (Iphone 15 pro, iphone 13, and ipad pro

Message 3 of 11
FURRYe38
Guru

Re: IPhones and iPads constantly lose connection or will connect with self assigned IP address.

Your ISP Modem already has a built in router and wifi. This would be a double NAT (two router) condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT
Couple of options,
1. Configure the modem for transparent bridge or modem only mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop
Try option #2 first...

 

 

Ok for that size of home, you only need the RBR and 1 RBS. Two RBS maybe causing those devices to ping pong around and not connect properly and fail to lock on. I have a 5000sq ft home and get away with one RBS. When I do have both connected, I turn down the power on the RBR to 25%. Haven't seen any issues with my Apple devices. 

 

Turn OFF both RBS first and see if the Apple devices connect to just the RBR alone. Then try just one RBS out at 30 feet from the RBR. I'd turn down the power on your RBR to 50% and then test again. 

 

 

Message 4 of 11
brandobot
Guide

Re: IPhones and iPads constantly lose connection or will connect with self assigned IP address.

Modem is set to use ip passthrough.
Orbi router is in router mode
Modem wifi radios are already disabled

i will try turning down power on RBR and RBS.
Message 5 of 11
FURRYe38
Guru

Re: IPhones and iPads constantly lose connection or will connect with self assigned IP address.

Try with just the RBR and one RBS. Turn the other one off.

 

After testing and observation, review the new FW update as well:

https://community.netgear.com/t5/Orbi-WIFI-6-AX-AND-Wi-Fi-6E-AXE/New-RBRE960-RBSE960-Firmware-Versio...

Message 6 of 11
brandobot
Guide

Re: IPhones and iPads constantly lose connection or will connect with self assigned IP address.

I updated the firmware. Also unplugged one sallellite and just experienced the same issue.

My iPhone gets a self assigned IP address I toggle off and on wifi and after a few minutes, it’ll eventually reconnect.

Fwiw - I don’t experience this issue when I’m on my work wifi which I’m on 9 hours a day x 5 days a week.
Message 7 of 11
FURRYe38
Guru

Re: IPhones and iPads constantly lose connection or will connect with self assigned IP address.

Gonna recommend you make contact with NG support and ask about RMA options. I think you should try another system to see if this resolves this issue. I think your the only one seeing this issue thus far. We've beta tested the new FW extensively and haven't see this issue to date. Ask for a cross shipping RMA. If the one they send you still doesn't work then you can sent it back. 

 

https://my.netgear.com/support/contact.aspx
https://www.netgear.com/support/contact.aspx

 

@KevinLiT 

Message 8 of 11
brandobot
Guide

Re: IPhones and iPads constantly lose connection or will connect with self assigned IP address.

I have existing hardware warranty until 2024, but it won’t let me create a case as it says my case entitlement has expired and shows me my chat and phone support is expired.

Do i really need to pay to create a RMA?
Message 9 of 11
FURRYe38
Guru

Re: IPhones and iPads constantly lose connection or will connect with self assigned IP address.

Please reach out to a forum moderator for there help.

@KevinLiT 

Message 10 of 11
KevinLiT
NETGEAR Moderator

Re: IPhones and iPads constantly lose connection or will connect with self assigned IP address.

Hello @brandobot,
Welcome to the NETGEAR Community!
I understand that you are experiencing difficulties with iOS devices on your network. I read the recent post and noticed that you turned off your "private IP address" settings on your iPhone 15 Pro, iPhone 13, and iPad.

Please send the following information in a private message so I can endorse you to our experts for further assistance:

Name:
Email:
Phone Number:
Device Model:
Firmware:
Serial Number:
Preferred time to be contacted:
App version:

Please provide this information as soon as possible!
I look forward to hearing from you!

Best,
Kevin
Community Team

Message 11 of 11
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