Is 6.3.7 10 the newest firmware for the 960 series? No matter what I do this firmware drops all recognition of wired devices. And Yes, I already tried that. Grr.
The only way to get my wired devices back is to downgrade to 6.3.75. And it seems I am far from the only one experiencing this.
My post history will show the frustrations I (and many others) have had with Orbi firmware. Why is it so difficult to deliver what you promise?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too? Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended.
What wired devices do you have connected?
How are they connected? To the back of the RBR or RBS? Any LAN switches in the mix? Brand and model please.
How was the system FW updated? Manually or via Auto Update?
Is 6.3.7 10 the newest firmware for the 960 series? No matter what I do this firmware drops all recognition of wired devices. And Yes, I already tried that. Grr.
The only way to get my wired devices back is to downgrade to 6.3.75. And it seems I am far from the only one experiencing this.
My post history will show the frustrations I (and many others) have had with Orbi firmware. Why is it so difficult to deliver what you promise?
Is 6.3.7 10 the newest firmware for the 960 series? No matter what I do this firmware drops all recognition of wired devices. And Yes, I already tried that. Grr.
The only way to get my wired devices back is to downgrade to 6.3.75. And it seems I am far from the only one experiencing this.
Can you tell us more about how your RBR960 doesn't allow your wired devices to connect? I am running 6.3.7.10 and don't have any problems with my wired devices. When you say "drops all recognition" do you mean they work (have internet) but just don't show up in the app or orbilogin.com, but do have internet connectivity? The Orbi devices list is often inaccurate but I fortunately don't depend upon it.
If your issue is that your wired devices lack internet, then that is a serious problem but not one commonly reported here. Please describe how your devices are wired, from the modem to the RBR960 to your wired devices. Do you have a switch anywhere (before, behind, between)?
Just an fyi… have been putting off this update as every update so far leaves me with no wired devices, even after performing the factory reset “fix” multiple times. Just applied the 7.2.6.21 update on my router and two sats (following the steps in this post) and once again I’ve lost all wired devices.
I’m going to try the factory reset trick now to see what happens, if it fails again I guess I am back to the original 6.x firmware.
There are no switches in this equation, my wired devices are directly connected to my router and sats. Wired devices work fine with the old firmware. With any new firmware, my wired devices do not show and do not receive dhcp addresses, I have to assign IPs manually.
One small positive… with the newest firmware, my Orbi router is experiencing a 10% average speed increase from my ISP.
What CAT# cable are you using? If the RBS are ethernet connected using there 2.5Gb ethernet ports, CAT6A STP is recommended. If there using the 1Gb LAN ports, then CAT6 UTP is recommended. There IS a difference between STP and UTP cabling.
The wired devices are using new (well a few months old now) cat7 cables from monoprice. I have tried switching cables around to no avail, and I have tested these cables with my fluke lanmeter.
The router and sats are in the same exact spots as my previous Orbi Pro were in.
I did the factory reset trick today and now I can see some of the wired devices (yay!), I will troubleshoot some more tomorrow
One of the weirdest parts of this issue.. I can see one of my wire attached servers but not any VMs running on it. I could see those VMs fine with the older firmware. Has anyone else had an issue with virtual devices running on barebones ESXi?
