Orbi WiFi 7 RBE973
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Issues with Cisco Anyconnect VPN and CBR750 with RBS750 Satellite

RH3
Aspirant
Aspirant

Issues with Cisco Anyconnect VPN and CBR750 with RBS750 Satellite

Hello, 

 

I am having issues with my xfinity internet provider and my orbi system when working from home with a cisco anyconnect VPN.  The WIFI has been noisey/ lagging, it has dropped out when another device turns on and connects to our wifi, it can be extremely slow (definitely not what we pay for at 1000Mbps), or has dropped connection completely - all intermittently at times.  We have been able to manage, but now I am not able to connect to WIFI at all.

 

The Orbi app says I have internet and the satellite is online - all green on the network map.  But, the internet provider and app says my Netgrear CBR750 is offline. 

 

I think it has something to do with VPN, but I'm not sure.  Please let me know your thoughts. 

 

Modem/ Router

CBR750 - V4.6.14.4

Satellite

RBS750 V4.6.14.3  

Message 1 of 4
FURRYe38
Guru

Re: Issues with Cisco Anyconnect VPN and CBR750 with RBS750 Satellite

What is the size of your home? Sq Ft?

What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR📡 and RBS🛰️ to begin with depending upon building materials when wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite ‌‌🛰

 

Does this happen with the RBS turned OFF? 

Does this happen with both wireless and wired devices? 

What channel configurations are currently set on the CBR? 

Any Wifi Neighbors near by? If so, how many?

Do you have any problems with out using the VPN? 

Please post a copy and paste of the modems connection status and event log page.
https://kb.netgear.com/30007/How-do-I-obtain-the-cable-connection-information-from-a-NETGEAR-cable-m...
https://kb.netgear.com/30008/How-do-I-view-or-clear-the-event-logs-on-my-NETGEAR-cable-modem-or-mode...

 

Has a power off for 1 minute then back ON with the ISP modem and router been performed since last update?
Be sure to restart your network in this sequence:
Turn off and unplug modem.
Turn off router and computers.
Plug in and turn on modem. Wait 2 minutes for it to connect.
Turn on the router and wait 2 minutes for it to connect.
Turn on computers and rest of network.

 

 

Message 2 of 4
RH3
Aspirant
Aspirant

Re: Issues with Cisco Anyconnect VPN and CBR750 with RBS750 Satellite

Thanks for the quick reply Furry.  Here are some answers to your questions:

Home size = 2,000sqft (circa 60's)

Distance to satellite 38ft

 

I haven't checked with the RBS turned off.  We have all wireless devices.

Looks like it is working better this afternoon with VPN off. 

 

Looks like 5 or 6 WIFI neighbors. 

I have no event logs, but here is the cable connection log

Cable Diagnostic

Status:   Poor

Action:  
[Partial Service]
If the Partial Service mode does not go away within a few hours (Click the Refresh button after each step):
1) Make sure the coaxial cable is tightly connected.
2) Remove any unnecessary splitters.
3) Replace any required ones.
4) Contact your service provider for troubleshooting help.

Internet Access: 

Downstream Status: 

Partial Service: 

Cable modem is in partial service mode. Your service provider might be under maintenance. Most of the time it won't affect your traffic and will automatically clear when work is complete.

Downstream Power Level: 

Downstream SNR: 

Upstream Status: 

 

Startup Procedure

Procedure

Status

Comment

Acquire Downstream Channel

507000000 Hz

Locked

Connectivity State

Ok

Operational

Boot State

Ok

Operational

Security

Enabled

BPI+

IP Provisioning Mode

Honor MDD

honorMdd(4)


Downstream Bonded Channels Partial Service

Channel

Lock Status

Modulation

Channel ID

Frequency

Power

SNR

Correctables

Uncorrectable

1

Locked

QAM 256

2

489000000 Hz

5.8 dBmV

37.6 dB

0

0

2

Locked

QAM 256

3

495000000 Hz

5.8 dBmV

38.6 dB

19

0

3

Locked

QAM 256

4

501000000 Hz

6.0 dBmV

37.6 dB

38

20

4

Locked

QAM 256

5

507000000 Hz

5.8 dBmV

38.6 dB

0

0

5

Locked

QAM 256

6

513000000 Hz

5.9 dBmV

37.6 dB

0

0

6

Locked

QAM 256

7

519000000 Hz

6.0 dBmV

37.6 dB

50

52

7

Locked

QAM 256

8

525000000 Hz

5.9 dBmV

37.6 dB

41

68

8

Locked

QAM 256

9

531000000 Hz

5.5 dBmV

37.6 dB

43

62

9

Locked

QAM 256

10

537000000 Hz

6.0 dBmV

37.6 dB

52

60

10

Locked

QAM 256

11

543000000 Hz

6.0 dBmV

37.6 dB

57

49

11

Locked

QAM 256

12

549000000 Hz

6.0 dBmV

37.6 dB

40

53

12

Locked

QAM 256

13

555000000 Hz

6.1 dBmV

37.3 dB

49

63

13

Locked

QAM 256

14

561000000 Hz

6.4 dBmV

37.3 dB

6

0

14

Locked

QAM 256

15

567000000 Hz

6.5 dBmV

37.3 dB

0

0

15

Locked

QAM 256

16

573000000 Hz

6.5 dBmV

37.6 dB

0

0

16

Locked

QAM 256

17

579000000 Hz

6.5 dBmV

37.6 dB

0

0

17

Locked

QAM 256

19

591000000 Hz

6.6 dBmV

34.4 dB

1399265

43194

18

Locked

QAM 256

20

597000000 Hz

6.8 dBmV

37.6 dB

0

0

19

Locked

QAM 256

21

603000000 Hz

7.5 dBmV

37.6 dB

0

0

20

Locked

QAM 256

22

609000000 Hz

7.5 dBmV

37.6 dB

0

0

21

Locked

QAM 256

23

615000000 Hz

7.5 dBmV

37.3 dB

0

0

22

Locked

QAM 256

24

621000000 Hz

7.6 dBmV

36.8 dB

7

0

23

Locked

QAM 256

25

627000000 Hz

7.3 dBmV

36.1 dB

4

0

24

Locked

QAM 256

26

633000000 Hz

7.1 dBmV

36.6 dB

2

0

25

Locked

QAM 256

27

639000000 Hz

7.1 dBmV

36.6 dB

0

0

26

Locked

QAM 256

28

645000000 Hz

7.0 dBmV

37.3 dB

0

0

27

Locked

QAM 256

29

651000000 Hz

6.8 dBmV

37.3 dB

0

0

28

Locked

QAM 256

30

657000000 Hz

5.9 dBmV

36.6 dB

2

0

29

Locked

QAM 256

31

663000000 Hz

4.5 dBmV

36.6 dB

7

0

30

Locked

QAM 256

32

669000000 Hz

3.0 dBmV

36.3 dB

0

0

31

Not Locked

N/A

N/A

0 Hz

0.0 dBmV

0.0 dB

0

0

32

Not Locked

N/A

N/A

0 Hz

0.0 dBmV

0.0 dB

0

0


Upstream Bonded Channels

Channel

Lock Status

US Channel Type

Channel ID

Symbol Rate

Frequency

Power

1

Locked

ATDMA

8

5120 Ksym/sec

16400000 Hz

45.3 dBmV

2

Locked

ATDMA

7

5120 Ksym/sec

22800000 Hz

45.8 dBmV

3

Locked

ATDMA

6

5120 Ksym/sec

29200000 Hz

46.3 dBmV

4

Locked

ATDMA

5

5120 Ksym/sec

35600000 Hz

46.0 dBmV

5

Locked

ATDMA

10

1280 Ksym/sec

39600000 Hz

45.3 dBmV

6

Not Locked

N/A

Unknown

0 Ksym/sec

0 Hz

0.0 dBmV

7

Not Locked

N/A

Unknown

0 Ksym/sec

0 Hz

0.0 dBmV

8

Not Locked

N/A

Unknown

0 Ksym/sec

0 Hz

0.0 dBmV


Downstream OFDM Channels

Channel

Lock Status

Modulation/Profile ID

Channel ID

Frequency

Power

SNR/MER

Active Subcarrier
Number Range

Unerrored
Codewords

Correctable
Codewords

Uncorrectable
Codewords

1

Locked

3

37

690000000 Hz

5.3 dBmV

37.8 dB

1108~2987

0

0

0

2

Not Locked

0

0

0 Hz

0.0 dBmV

0.0 dB

0~4095

0

0

0


Upstream OFDMA Channels

Channel

Lock Status

Modulation/Profile ID

Channel ID

Frequency

Power

1

Not Locked

0

0

0 Hz

0.0 dBmV

2

Not Locked

0

0

0 Hz

0.0 dBmV

 

 

Message 3 of 4
CrimpOn
Guru

Re: Issues with Cisco Anyconnect VPN and CBR750 with RBS750 Satellite


@RH3 wrote:

The Orbi app says I have internet and the satellite is online - all green on the network map.  But, the internet provider and app says my Netgear CBR750 is offline.


The ISP also has an 'app'?

 

Purchasing a combination modem/WiFi router is advantageous because:

  • One device takes up less physical space than two.
  • There is one fewer cable in the way.
  • The ISP will not be charging a monthly fee for the cable modem.

The downside is that now you get to deal with cable modem "issues" in addition to typical home WiFi issues.

 

@FURRYe38 's advice to look at the cable modem logs is a good place to start.  Cable systems are vulnerable to all sorts of issues, including faulty splitters, breaks in the cable insulation, loose crimps, etc.  In our area, squirrels have been known to mess up cable drops.  Many of these problems are intermittent, which makes them the very devil to diagnose.

 

Company VPNs are special to us as users, but not to WiFi routers.  As far as they know, some device on their network asked to connect to a URL on the internet and exchange weirdly encrypted packets of information.  There may be an assumption that this is not a web site because the port number does not match a port typically associated with https, but using port 443 is only a convention - not an absolute rule.

 


@RH3 wrote:

but now I am not able to connect to WIFI at all.


No WiFi, or no internet?

 

 

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